CLA Connect Open Forum

Topic: How much detergent to use? 

1.  How much detergent to use?

Posted 12 days ago


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Chris Mallam
Norfolk VA
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2.  RE: How much detergent to use?

Posted 12 days ago
WUSxuuhtR9SRR7IelmBw_IMG_1751.JPG9qbc0Y4XSrya0jts4RFL_IMG_1995.JPG8IVm7JQRdGXKBWQOZS3w_IMG_1787.JPGLove your video ! That detergent box advertise 96 loads ?
last  picture is test run an used empty washer .

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Linh Nguyen
Store Owner/ Employee
Mobile AL
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3.  RE: How much detergent to use?

Posted 12 days ago
Chris, that was pretty funny. I kept looking to see if that video was on a loop.

The footage looks great, can you tell me what type of camera system you have. I need to upgrade and there's lot of specs to consider. Too many specs actually...

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SAM SLOANE
Store Owner/ Employee
Amherst NH
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4.  RE: How much detergent to use?

Posted 12 days ago
It's only a Lorex 720P system.  4k is all the rage now.

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Chris Mallam
Norfolk VA
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5.  RE: How much detergent to use?

Posted 11 days ago
They way he was putting those scoops in, looking around and with kind of a smirk on his face, I'd say he was doing that intentionally.  I counted at least 20 scoops, then he proceeds to pour in the rest of what's left.

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David Rebolloso
North Tryon Laundromat
Charlotte, NC
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6.  RE: How much detergent to use?

Posted 11 days ago
Chris

That was way funny. You should send that to Sun detergent. Maybe they will send you a coupon so the guy can buy another box! Great advertising for them.
 Do you have that video playing on a loop in your mat for your customers to watch? Maybe the guy will resurface. Just look for the guy who's clothes are so stiff. He will not need to starch his clothes.

Lihn;

As I was laughing at your pictures. I remember the original movie Willie Wonka and how all those bubbles went all over in the car. wow what a mess you had.
I also had to laugh at your scenario.



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Deward Stout
Store Owner/ Employee
Hurricane Laundromat & Storage
Hurricane UT
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7.  RE: How much detergent to use?

Posted 11 days ago
I'm pretty sure he was smoking something.  Could smell it when I walked in.  He also spent $3 to dry.  Surprisingly, when I rinsed the machine, there wasn't much soap left in it.

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Chris Mallam
Norfolk VA
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8.  RE: How much detergent to use?

Posted 10 days ago
Chris,

That was hilarious. Thanks for the laugh. I kept wondering why he didn't just turn the box over and then he finally did just that! Did he ask you for a refund or to rewash the clothes?

My customers rarely admit to using too much soap even when it is pretty obvious that they had to have done so. We will usually rewash or at least meet them 1/2 way when they open the door at the end of the cycle and suds pour out of the washer. Most are thankful for the gentle lesson (we point out the sign posted on each washer) and we are confident that they won't repeat the mistake.

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Yvette Morton Williams
Store Owner/ Employee
Wash & Spin Coin Laundry
Atlanta GA
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9.  RE: How much detergent to use?

Posted 9 days ago
I was hoping that he would ask.  I didn't want soap all in the dryer, but he didn't.

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Chris Mallam
Norfolk VA
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10.  RE: How much detergent to use?

Posted 9 days ago
If he wears those clothes out in the  rain, he will start bubbling.

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- Winston
Store Owner/ Employee
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11.  RE: How much detergent to use?

Posted 6 days ago
So, how do you explain to customers how much soup to use? When we try to tell them we get responses such as... Don't tell me how to wash my clothes..

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DAVID JOSEPH
Store Owner/ Employee
Orange Coin Laundromat
Yorba Linda CA
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12.  RE: How much detergent to use?

Posted 6 days ago
​This had me rolling, guy reminds me of Dave Chapelle.  I'm sorry this happened in your store, I thought maybe it was just a youtube clip you found on line.

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John D
Potential Investor
Amityville NY
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13.  RE: How much detergent to use?

Posted 6 days ago
Get OCD, add stimulant, make decisions.

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Les Monthei
Potential Investor
Redding CA
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14.  RE: How much detergent to use?

Posted yesterday

This guy definitely went overboard but I had experienced a similar situation in my store. In general, what's the recommended amount (cups) of detergent a customer should use on the following machine?

20LB:
30LB:
40LB:
50LB:
60LB:
80LB:

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Will Chen
Busy Beez Laundromat
Orange County, CA
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15.  RE: How much detergent to use?

Posted yesterday
Hi Will,

You should probably check with the manufacturer. In my experience, the recommended amounts range from 1/4 to 1/2 cup officially. The actual amounts will vary based on the detergent, the amount of laundry in the washer and what is in the laundry. We always recommend that they start slowly since detergent can always be added but not removed. Some customers will NOT be happy unless they see a lot of soap- even when you explain that H.E. detergents don't suds as much. In any event, we post stickers on each machine and are able to refer to it when customers use too much soap. As I mentioned previously, we still generally refund (at least partially) but the goal is always to respectfully educate our customers since people that are familiar with our equipment make the best customers.

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Yvette Morton Williams
Store Owner/ Employee
Wash & Spin Coin Laundry
Atlanta GA
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16.  RE: How much detergent to use?

Posted 19 hours ago
First time I washed at a laundromat, the machine said 6 loads, so I put in 6 cups.  I understand the confusion.  Detergent labels don't specify commercial machine loads.

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Chris Mallam
Norfolk VA
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