CLA Connect Open Forum

Breaking bills - We have a policy in our laundry mat that we do not break bills.

  • 1.  Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 01:11
    We have a policy in our laundry mat that we do not break bills.

    We have a SpiderWash system, an ATM that dispenses $5 or $10 bills and a  change machine that will break a $20.  Also, the Vision vending machine will also break a $20 if they buy something.

    We still get asked all the time to break bills.

    I understand the customer's position, they do not want to go home with a bunch of quarters.

    My position is I have a fully staffed 3,000 sq ft  mat with another 1,000 sq ft  wash and fold in the back.  I want the attendants focused on the growing and much more profitable WDF business.  I do not want to pay them to make change all day.

    There are four banks within a block of us so plenty of places to get cash. Seems most customers get their money before they come visit us and they walk in the door with only twenties.

    Every once in awhile a new customer gets very bent we will not break a $20 into a ten and two fives..  All of my competitors are unattended self service so when they stomp out swearing they will not come back they usually do return after visiting the competition as they can't even ask the question if they will break a bill as no one is ever there.

    I know there are bill breakers that will do this.  I have many machines to maintain so taking on another one is something I'm reluctant to do.

    I'm knew at this laundry mat business having only been in the business a year; hence, my Ask.  Should I allow my staff to break bills?  Before you answer also consider we are in a downtown area, lot's of homeless people and people off their meds coming in and out and having too much cash in the till is a big concern.  Or, do you think with all the options I have at my customer's disposal - Forgoing cash and using SpiderWash, using my ATM to get $5 bills,  Buying something in the vending machine and getting lot's of quarters.  Using the change machine to break a $20 bill into $20 in quarters is sufficent?

    Any and all comments and advice is welcome.

    Thanks!

    - Mike



    ------------------------------
    Michael Nemetz
    Store Owner/ Employee
    Michael N
    San Francisco
    ------------------------------


  • 2.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 01:56
    What's kind of bill breaker do you have? And what is read in front of machine? American machine read : bill dispenser ,standard read :bill to bill exchange or something else? . I have American machine read: bill dispenser , I ask myself what is bill dispenser means ? I don't know. So I order a big beautiful decal with a $20 bill= four $5.00 bills and a $10 bill=two $5.00 bills ,picture only No Words , after I sticked this decal on machine people completely understand what it means and what it dose , a punch of Hispanic customers with little English or NON ,they use it all the time , no need to read,no need to ask ,  just look$ .lol

    ------------------------------
    Linh Nguyen
    Store Owner/ Employee
    Mobile AL
    ------------------------------



  • 3.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 05:36
    I did not realize how much I needed a bill to bill machine until I installed one. It gets an extreme amount of use including use from the Taco Bell down the street. Yes local business's will be a problem. You will need to clean it every month. It is nothing like a changer. Frankly it is a pain to deal with. You can only use ATM quality bills but you will get use to it. You said customers are walking out. That is never a good thing. You have to stop that.

    ------------------------------
    Curt Harrington

    ------------------------------



  • 4.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 05:37
    Edited by Curt Harrington 05-15-2018 05:38
    Linh
    Where did you get that decal?

    ------------------------------
    Curt Harrington

    ------------------------------



  • 5.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 14:25
    You MUST break bills. You are always working on ways to improve your laundromat. But you are chasing customers away. It's part of your cost of doing business. Nobody said it's easy

    ------------------------------
    Denise Rubenstein
    Store Owner/ Employee
    Laundermagic of Patchogue
    Bayport NY
    ------------------------------



  • 6.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 11:36
    Whilst it's nice & great of you to have multiple forms of payment your policy is short sighted.  Do you forget who your customers are & why your in business?

     Part of owning the business & being more successful or above your competition is your customer service skills.  By your own admission you are . 1. Forcing them to use your system where it should be whatever they want.  2. Expect them to walk a block or however many to a bank.

     Face it nobody likes to do laundry.  Customers will choose your location because they feel welcome, are taken care of, the place is kept clean,  in working order, are provided with a positive experience.

     If WDF seems to be your panacea to success or if that's.your goal then hire more people or better yet save that expense and.do. t yourself
    It takes very little.time to do that.  Especially if your ready.

     We have very good customers that do several.large.loads that like and want us to break change. Not a problem we do it all the time.  Often times we greet them help them with haul in the loads then give them either the bills or roll of change so they can begin the process.

     Try it sometime.as opposed to loosing an opportunity at getting to.know a.customer and making him or her a loyal customer.

     You have to make it difficult for any competitor to top you or steal your customers.  Think about that.




    ------------------------------
    Juan
    Store Owner/ Employee
    Cocoa FL
    ------------------------------



  • 7.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 11:51
    Curt,
    i got it from local sign shop ,they customized it for me .

    ------------------------------
    Linh Nguyen
    Store Owner/ Employee
    Mobile AL
    ------------------------------



  • 8.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 12:40
    Linh, Great idea!

    A picture tells a thousand words, and your decals tell it in every language.

    You guys wanna laugh? Here's how pathetic it's getting that people can't read signs, and worse, can't add numbers...



    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------



  • 9.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 14:44
    Yes society is doomed. This morning a guy ask me if I had any water. When it came time for payment told me "I thought water was free". It's over.

    ------------------------------
    Curt Harrington

    ------------------------------



  • 10.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 23:03
    Paulie,
    thanks ,here is mine. IKNVQCnuScKGzXu8uaqA_IMG_2850.JPG

    ------------------------------
    Linh Nguyen
    Store Owner/ Employee
    Mobile AL
    ------------------------------



  • 11.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 11:40
    Edited by Michael Walsh 05-16-2018 11:41
    Paulie,

    Since I am always struggling to put up the perfect signage .... your WalMart 15 fingers signs made me chuckle.  LOL  ...  How dare you insinuate that our lavishly IMHO publicly funded education system is less than perfect.  So your remark ... our society is doomed ... based on the Walmart sign should definitely be a red flag for USA citizens.  Paulie ... was that sign actually for real ... or was it just a fun parody of what could happen???!!!  On the other hand in an area where a lot of people do not read the main language ... graphics can help.  This is based for some of us when we travel to foreign lands from time to time.

    To Larry Adamski's suggestion that Michael could just focus on drop off only ... we had a local medium sized laundromat here in town do just that.  When interviewed by the press ... the owner explained that he felt running it self service was no longer safe enough given the large influx of out of state persons attracted by the then oil boom.   I think the extra money that was in people's pockets may have made that more feasible ... as far as I know the choice turned out to be successful for them for going on over 7 years I believe.

    I guess everyone's perception of safety is a bit different.  One of the arguments for closing a large still excellent shape elementary school about four city blocks from our laundromat was the "safety of the neighborhood".  Two years plus later ... still just sitting there VACANT.   In hindsight someone with enough time & resources should have made some better arguments for keeping it open vs just going to 50 million dollar schools in the outskirts of the city with plenty of couches ... no lockers ... no textbooks ... just laptop & smartphone based.  Sad IMHO.

    ------------------------------
    Michael Walsh www.kingkoin.com
    Store Owner/ Employee
    King Koin Laundry, Car n Dog Wash
    Bismarck ND
    ------------------------------



  • 12.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-19-2018 08:02
    Michael,

    If you look closely, it's not a Walmart sign.  There's a Best Buy sign in the background of the photo.

    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------



  • 13.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 13:21
    I would never consider operating my business in this manner. Ever!

    ------------------------------
    Brian DeCoster
    Store Owner/ Employee
    Laundromania
    Iowa City IA
    ------------------------------



  • 14.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 13:53
    I have a $200 attendant fund, which is replenished every day, to break bills for customers. I see this as a service. I am Quarters and Cell phone ClearToken.

    ------------------------------
    Jim Rumczikas
    Owner/Repairman/Janitor/Shift Fill In Person
    Clean N Bright Coin Laundry & Dry Cleaners
    Dallas TX
    ------------------------------



  • 15.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 15:49
     ^^^ excellent response & perspective.  That's how it's done. 


    ------------------------------
    Juan
    Store Owner/ Employee
    Cocoa FL
    ------------------------------



  • 16.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 18:42
    My two cents...
    I'm very new in this industry and like most I read this forum regularly, and I've learned a lot.  I read in some thread someone not allowing people to come in and change their dollars for quarters.  I figured it makes sense...so I don't have to run to the bank to replenish my quarters.  And guess what?  Now I have three buckets full of quarters and I haven't emptied out my machines yet for the week.

    Only once, when I opened for business, have I gotten quarters from the bank and that was eight months ago. I simply recycle them like everyone else.  My dilemma is my bank will not accept coins without them being counted so I either buy a coin counter/roller or take them to another bank and pay a fee to use their counter.  Either way it's another expense I have been putting off.  Now I wish people would come in with their twenty's and take as many quarters as they need to save me the headache of having to count or lug around my excess quarters.

    Luckily I'm next door to a check cashing / money transfer store and when customers come in and ask for change to break a bill I not only direct them to go there, I will offer to go and get change for them.  I figure it's an opportunity to interact with my business neighbors and create some goodwill, and it's great customer service.

    It's the attitude and approach that you take to running your business that creates the atmosphere that you want your customers to feel.

    ------------------------------
    David Rebolloso
    North Tryon Laundromat
    Charlotte, NC
    ------------------------------



  • 17.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 18:46
    You definitely need to purchase a Triad Bill Breaker ASAP .

    ------------------------------
    Larry & Gail Vladimir
    Store Owner/ Employee
    Bakers Centre Laundry
    Levittown PA
    ------------------------------



  • 18.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 19:14
    Edited by Curt Harrington 05-15-2018 19:16
    David
    I bet your bank would take a full bag of change that way you do not need to roll. You should ask the manager.
    You do not need to count just weigh.
    ------------------------------
    Curt Harrington

    ------------------------------



  • 19.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-15-2018 20:15
    Hola David,

     It's a good problem to have my friend. I would give it to them & not send them to the check cashing place.

     Remember 50lbs of quarters = 1000.00.  if your bank won't work for you find another bank or find an alternate solution.

     It's a good problem to have.  Keep up the good work & try not 2 miss an opportunity to network with your customers & keep building loyalty.

    ------------------------------
    Juan
    Store Owner/ Employee
    Cocoa FL
    ------------------------------



  • 20.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 06:59
    Michael,

    If the drop off side of your business is so successful that you tend to ignore your self serve customers, consider converting the whole facility over to drop off service only.  It appears that your enthusiasm and joy comes from that side so why not turn your whole focus on what you do best?  Maybe the self serve laundromat side is holding you back more than you think.

    When the drop off side of my laundromat became too unpleasant for me, I cut out drop off laundry service completely and focused my entire attention on my self serve customers.  That was, what ... four years ago?  Since then, sales are up and stress is way down.  One of the best decisions I ever made was dropping the drop off service.

    ------------------------------
    Larry Adamski
    Muskegon Laundromat
    Spring Lake MI
    ------------------------------



  • 21.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 11:17
    We do the same as Jim Rumczikas.  We keep a change bank that
    is replenished as needed.  It is simple and we can change anything
    including coins.  If I had an unattended laundromat a bill changer
    would be in order.

    ------------------------------
    Rick Woodroof
    Store Owner/ Employee
    Richard Keane Woodroof
    Slidell LA
    ------------------------------



  • 22.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 15:04
    @ Rick..

    Where in Slidell are you?  Ive been to a couple. Both are unattended & are Maytag stores.  Im not impressed with Maytag commercial equip.​

    ------------------------------
    Juan
    Store Owner/ Employee
    Cocoa FL
    ------------------------------



  • 23.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 15:25
    Larry brings up a good & valid point.  The OP however said be was new to the business.  As such, and based on his querry, I would imagine he's still trying to figure it out.

     Alot of owners think wdf.is where it's @ but fail to realize what the back one of their business truly is.

     ​yes there are many successful WDFs just not all,. Especially those in small towns with competing WDF business.

     As a new owner the OP would benefit considerably if he spent time at his location & got valuable face time.  Instead he appears to be favoring a position where he has implemented  a no change policy & force the customer to make their own change or use his card system.

    ------------------------------
    Juan
    Store Owner/ Employee
    Cocoa FL
    ------------------------------



  • 24.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 18:17
    Hi Mike,

    You've gotten a lot of great advice from other owners here.  I would have to agree with the majority - you should have your attendants be courteous to your clientele and gladly break their bills when needed.  They are going to spend their money in your store!  It can be a pain and you have to supply your attendants with cash for each day to make change, but you likely have to keep change for the WFD customers when they pay anyhow.

    On a side note, I admire that your drop-off business is so successful and profitable.  My store is attended and my WFD business is only a forth or fifth the gross for our store.  The self-service laundry is far more profitable especially when you subtract out labor cost, detergent, softer, washer / dryer time, bags, etc.  I look at the WFD income as additional income to supplement the bottom-line, just like the vending - it's just an extra.  My WFD income is just about enough to pay for the attendant's salaries, thus I feel like I get an attended store for free!

    Best regards.

    Robert W.

    ------------------------------
    Robert W
    Store Owner/ Employee
    The Laundry Room
    Colleyville TX
    ------------------------------



  • 25.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-16-2018 21:09
    Do what your customers want, keep them happy so they spend more money. I had a bill breaker but couldn't get enough ATM quality or new $5 bills to keep it going more than a couple days. This was frustrating cause I went out and paid $3500 for this Standard bill breaker and sold it after a short time cause I couldn't get good bills to fill it with. So it was out of order half the time. Now its gone. Maybe other bill breakers are better.

    I make change at the register. I only start with $100 each day in the register but each employee has their own safe with $300 in fives and $75 in singles. I got the safes on amazon, I program each safe with a 4 digit pin number that my employee gives me when I hire them. They are all bolted down in the back room. This way we keep register cash at a minimum, in case of a robbery, and limit employee theft from the safe because they are the only one using it.

    This is still a pain in the ass, but it works and people love it.


    ------------------------------
    Jason Dodge
    Store Owner/ Employee
    Milwaukee WI
    ------------------------------



  • 26.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 09:05
    It literally takes less than a minute for a customer to hand you a $20 bill and for you to hand them two fives and a ten.  I do this several times a day and it is really no big deal, unless of course you want to make it a big deal.  So if you do this fifteen times a day that is only 15 minutes out of your entire day.  A small price to pay for good customer relations.   Why make something so trivial into something that will 1. make customers irritated, 2. have them talk badly about your laundromat to everyone they know and 3. give their money to another laundromat.  Since you are an attended laundromat there is no need to spend money on a bill changer.  You already have one and it's called your attendant and you are already paying him/her.

    ------------------------------
    Laura Ridley
    Store Owner/ Employee
    Laura's Laundromat
    Mustang OK
    ------------------------------



  • 27.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 10:03
    I have to agree with the others, it's pretty crazy to me that you can't figure out a reasonable way to accommodate your customers. It's really not that difficult. We balance our registers twice weekly and it's really a non issue to stop and give change, I would estimate it takes 15 seconds to break a $20. We don't have to keep tons of cash on hand. You'll also find that customers are much more sensitive to need bills broken when your store runs on quarters than with Dollar Coins. People don't want to carry 20 quarters out with them but 5 DC's is not a big deal.

    ------------------------------
    Dave Menz
    Queen City Laundry Chain
    Cincinnati, OH
    ------------------------------



  • 28.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 11:51
    So...

     It appears Mike fell off the forum.  Hopefully he'll re-visit his policy and realize that paying staff to make change is ok and part of doing business.

    ------------------------------
    Juan
    Store Owner/ Employee
    Cocoa FL
    ------------------------------



  • 29.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 11:52
    As a person who makes his living one quarter at a time I would like to add this. The sooner that large bill is broken down that person has written it off as having been spent. It's already gone. So walking by the snack and soda machine there is a far better chance you will get a sale. I would prefer to have those quarters than not have them.
    Yes I use quarters.

    ------------------------------
    Curt Harrington
    ------------------------------



  • 30.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 16:19
    Great feedback and I appreciate the responses.  Yep, I'll revisit the policy.  One of my concerns was having a lot of cash in the till since we are downtown and robbery IS a possibility.  The idea of a safe for each attendant is an interesting one plus I have a manager who can replenish the cash too.

    Both the self service and the WDF are both important to the business.  I was hoping to be able to train the customers to be low maintenance and not high maintenance.  Time to revisit the policy.

    If it ends up being too time consuming I can always invest in a bill breaker.  I think in future stores I'll have an ATM that dispenses $20 and right next to it a bill breaker.

    Thanks all for taking the time to comment and respond.

    Cheers,

    - Mike


    ------------------------------
    Michael Nemetz
    Store Owner/ Employee
    Michael N
    San Francisco
    ------------------------------



  • 31.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 16:50
    Have your ATM dispense $10's

    ------------------------------
    Timothy Foster
    Multi-Store Owner/ Employee
    Toledo
    ------------------------------



  • 32.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 18:59
    My ATM dispenses both $10 and $5 bills.

    ------------------------------
    Michael Nemetz
    Store Owner/ Employee
    Michael N
    San Francisco
    ------------------------------



  • 33.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-17-2018 20:58
    Michael,

    Our ATM dispenses 5s.  I think you are the first one on this forum who actually took the plunge with a 2 denomination of bills being dispensed.  Is that pretty much as trouble free as a single denomination dispensing ATM?  So the end customer can get 7 tens & 3 fives as long as the withdrawal total matches?

    The reason I am asking, for those of us who have settled in with dollar coins ... having a hopper & a canister seems like it would be basically the same logistic & setting up as you have.  It seems like a coin hopper could even be less cost than the 2nd choice of bills "canister".

    ------------------------------
    Michael Walsh www.kingkoin.com
    Store Owner/ Employee
    King Koin Laundry, Car n Dog Wash
    Bismarck ND
    ------------------------------



  • 34.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 20:59
    Hi Michael,

    Re: The dual currency ATM.

    I purchased mine new from ATM Depo.  It cost about $1k more than the single currency ATM.  It works a little differently than you describe.  If a customer, for example, wants to withdraw $75 the ATM will dispense seven $10 bills and one $5.  Since I get a ton of $5 I was hoping to get rid of them through the ATM.

    Then I found that after the ATM runs out of tens it keep dispensing the $5 bills.  So if your goal is to unload as much cash as possible to reduce the cash load you are bringing to the bank it works great!  If you are trying to give your customers $5 bills to use in your store then a single currency ATM loaded with $5 bills is a good option too.

    Yes, the two currency is as trouble free as a single denomination dispensing ATM.  As long as I sort my bills into ATM quality bills before loading them it has worked flawless.  With a $1.99 service fee I currently gross ~$400 a month in net fees and that is growing.  Since I own my ATMs I keep the service charge 100%.  It draws in a lot of non customers who we turn into laundry customers once they see the place.

    Thanks,  Mike



    ------------------------------
    Michael Nemetz
    Store Owner/ Employee
    Michael N
    San Francisco
    ------------------------------



  • 35.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-19-2018 08:10
    I absolutely agree with Laura, Dave, and the others.

    If you want to grow your business, then don't piss off your customers with trivial things. It will cost you, and for what? Because your don't feel like accommodating them? Then why are you in business? To lose customers?
    I would love to compete with a mat that pushes customers over to mine like that.

    Building a successful mat is all about making customers happy in every possible way you can think of.

    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------



  • 36.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 00:35
    Edited by Ivy Reynolds 05-18-2018 12:20

    Fancy new machines that break bills and give change:

    The change machine they had here when we took over - barely worked.

    Old change machine
    That wasn't working out...

    So, (through some research and some suggestions) - we got this new machine: TC-400RL REAR LOAD Triad Changer w/ Hi-Vis Bill Recycler (T65465006)

    New machineWe opted out of the included sign - because we have plans to style it based on what we learn about usage / but here's our temporary sign.

    We definitely already see a reason to use some images of bills etc, as many are hesitant to put in a $20 - but this thing seems to solve all of the problems. I wish that the $10 option gave you back a five though. Maybe there is a setting we haven't checked. (nope*)

    At the end of the day - either a person or some machine - need to make sure people can get what they need to do their laundry.

    : )



    ------------------------------
    Echo Park Coin Laundry - Los Angeles CA
    ------------------------------



  • 37.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 08:14
    I used a Tidel TACC II drop safe for 16 years. It was there when I purchased the laundromat.  It works like this:  8 rows, each with 12 plastic tubes containing four $5 bills each. Each attendant has his/her own numbered envelopes.  To dispense a tube, the attendant inserts a key and presses a button above the column of tubes to be dispensed. One tube drops out of the bottom of the safe. The customer's $20 bill is checked by an ultraviolet counterfeit detection device, is then put into the attendant's next numbered envelope and dropped into the safe via a tamper-proof slot. A security camera is mounted above the safe.

    There is a log book to record transactions.  Mine was set up like a grid with the number of the column of tubes across the top and the number of the envelope down the side. The attendant puts a check in the box corresponding to the correct column and row for each drop.  Twice a week I would remove all the envelopes containing $20 bills from the safe.  A quick count of the $20 bills should match the number of drops from the safe. If it doesn't, the the log book is examined to find the problem. Then the tubes are refilled with $5 bills and the process starts over.  On a busy week-end we would often break nearly a hundred $20'a this way (the safe holds 96 tubes).  Many other $20's were changed into quarters by the change machines.  The TACC II can be programmed to allow a tube to be dispensed every 30 seconds or every 10 minutes. There is a time lock (10 minutes) for the bottom of the safe where the envelopes are. I'm sure the newer Tidel safes have more features than my 20+ year old safe.

    I often considered getting a bill to bill breaker, but decided against it due to the reported frequency of malfunction / jammed bills with less than ATM quality bills.


    ------------------------------
    - Winston
    Store Owner/ Employee
    ------------------------------



  • 38.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 12:12
    That seems like a complex system. For our situation - it would be overkill, but I see how it might be useful if we had many attendants.

    ------------------------------
    Echo Park Coin Laundry - Los Angeles,CA
    ------------------------------



  • 39.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 11:33
    I'm also a 6 month old laundrymat owner. On a side note that I havnt read even though it's all good info , remember there are TONS AND TONS of fakes out there and pretty good ones at that. A bill breaker even though being expensive would fix this issue I believe. Any thoughts ? And no the stupid pen doesn't help catch fakes lol we had 2 pass through in 8 months just FYI


    ------------------------------
    Zack Janis
    Store Owner
    J's Laundry
    Paris IL
    ------------------------------



  • 40.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 21:15
    I did some research last night and came up with a keep it simple approach hopefully.

    Bills to be exchanged into smaller bills are scanned with the Go / No Go Counterfeit Detector.

    Cassida InstaCheck Automatic Counterfeit Detector with Infrared Technology (D-IC)

    https://smile.amazon.com/dp/B00O4PP4JO/?coliid=I1VHLLYFYEB822&colid=24O2XPS8CH3A9&psc=1&ref_=lv_ov_lig_dp_it


    Next, each Attendant will have one of these small Under Counter Depository Safes back in the WDF room.  I like to mount things under a counter so the Attendants can mop the floor without obstructions.

    Two options I found....

    Honeywell 6920 Small Under Counter Depository Safe
    https://smile.amazon.com/dp/B01LYLD2NZ/?coliid=I13FQWXNSO1FG7&colid=24O2XPS8CH3A9&psc=0&ref_=lv_ov_lig_dp_it



    Kolibri Point-of-Sale Drop Safe with All-Steel Construction, Installs Under Counter


    https://smile.amazon.com/dp/B0779JJ74L/?coliid=IDFJTRYODFYC0&colid=24O2XPS8CH3A9&psc=0&ref_=lv_ov_lig_dp_it


    In each Under Counter Depository Safes I label the Attendants name on each one and load it with $200 in $5 bills once a week (I visit my store weekly).  Each Attendant is accountable for their $200.

    I buy some of the currency pouches below which are labled with each attendants name.  Each week I count the cash up in my cash counter to make sure it equals $200.  Then, replace the currency with $5 bills and back in the safe it goes ready for the next week.

    LUNASMILE Leatherette Securit Bank Deposit Bag/ Check Wallet/ Utility Zipper Coin Bag, 11 x 6 Inches Check Bag (Blue)


    https://smile.amazon.com/dp/B07894LWKM/?coliid=I1KHMGL1Y1UFDC&colid=24O2XPS8CH3A9&psc=1&ref_=lv_ov_lig_dp_it


    Thoughts on that process?

    Cheers!

    Mike


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    Michael Nemetz
    Store Owner/ Employee
    Michael N
    San Francisco
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  • 41.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-18-2018 21:26











    ------------------------------
    Michael Nemetz
    Store Owner/ Employee
    Michael N
    San Francisco
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  • 42.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-19-2018 07:56
    Edited by Paulie B 05-19-2018 08:00
    If you guys want counterfeit bill detection, all you need is an infrared detector. Cheap, simple & somewhat reliable.
    Infrared will light up the security strips that are embedded in every legal bill.

    This one has good reviews. The only bad about this one is the bulbs eventually go bad:

    https://www.amazon.com/Royal-Sovereign-Counterfeit-Ultraviolet-RCD-1000/dp/B002SNM4K6/ref=sr_1_1?ie=UTF8&qid=1526730370&sr=8-1&keywords=Royal+Sovereign+Countertop+Counterfeit+Detector+%2F+ID+Checker+Machine%2C+Ultraviolet+Counterfeit+Detection%2C+Black+%28RCD-1000%29

    If you REALLY want cheap, and VERY reliable counterfeit detection, just buy an infrared flashlight.
    The bulbs last forever. This one is cheap, reliable and bright:

    https://www.amazon.com/LOFTEK-Ultraviolet-Flashlight-Handheld-Blacklight/dp/B007SIR08C/ref=sr_1_5?ie=UTF8&qid=1526730814&sr=8-5&keywords=infrared+flashlight

    You can also use it to spot pet stains, bedbugs, and even to check if your sunglasses actually block UV sunlight (many don't, even expensive sunglasses).

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    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
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  • 43.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-19-2018 09:46
    Edited by Larry Adamski 05-19-2018 09:49
    Guys,

    I have been allowing my attendants to break $20 bills for over 50 years and have yet to come across a counterfeit bill.  Maybe I'm just very lucky?

    I use a simple, electronic cash register for providing cash exchange and refund transactions.  We don't offer drop off laundry and we sell nothing over the counter so I've been using a cash register that costs about $100.  This is basically a throw-away cash register but it's been working great and I've yet to throw it away.

    The cash register is replenished once a day (sometimes twice on a busy weekend day) by either me or my Chief Financial Officer (CFO).  At this time, the attendant (who is solely responsible for the money in the cash register) removes $100, $50 and $20 bills as well as any rolls of quarters and exchanges this with me for $10, $5 and $1 bills and/or rolls of dollar coins.  Yes, we do accepts small change from customers in exchange for dollar coins - it's just part of our Five Star service.  In this way, the cash register maintains enough smaller currency to break customer bills and provide spontaneous refunds.

    At the end of the attendant's shift, she refers to a Reconciliation Report (which I developed) to assure that the cash register's cash count agrees with the cash register's (X reading) cash report.  The attendant coming on duty counts the cash and uses the same Reconciliation Report and a new X reading to assure herself that the cash register's cash report and actual cash count is balanced.  The prior employee cannot leave until the arriving employee has balanced in this way.

    Approximately 70% of all the bills we take in (value wise) through the 3 bill changers and the cash register are $20 bills.  The other 30% consists of $1, $5, $10, $50 and $100 bills combined.

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    Larry Adamski
    Muskegon Laundromat
    Spring Lake MI
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  • 44.  RE: Breaking bills - We have a policy in our laundry mat that we do not break bills.

    Posted 05-19-2018 23:20
    We'll have to check and see if our machine handles that scenario!

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    Echo Park Coin Laundry - Los Angeles,CA
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