CLA Connect Open Forum

1.  Start a pick up and delivery

Posted 4 days ago
I have been tweaking with this idea for a while now-looking for feedback regarding expenditures, insurance, marketing, feasibility etc.  what realistic timeline should I give myself in terms of success or failure for future progression of one of my operations?  Just doing an initial canvas, have noticed some operators locally have started pick up and delivery while ago, but don't seem like business is moving upward  based on times of day I pass by or stop in to see traffic flow, looking for important feedback to determine what's right?

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Anthony Collabolletta
Store Owner/ Employee
Bubble Mill
White Plains NY
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2.  RE: Start a pick up and delivery

Posted 3 days ago
Edited by Matthew Simmons 3 days ago

We have grown our pickup & delivery significantly over the last few years, it's the fastest growing part of our business, and we are just scratching the surface of the opportunity.



We charge $1.50 per pound for pickup & delivery and our average order is $64.  In contrast, our average in store wash and fold order is $33.  The pickup and delivery customers are more expensive to acquire; however, they spend more.

The pickup & delivery customers most often find your service online, so I'd make sure you have a search engine friendly website so people can find you who are looking for this service.  And you need to invest in online marketing if you really want to grow the business.

When we first started, people had to call in to place their pickup and delivery orders and that worked alright, but as soon as we added a way for customers to schedule their own orders online, then our delivery business grew by 35%.  You need to make it easy for people to schedule their own pickup and deliveries, because not everyone will call to schedule a pickup.

You can start off with offering deliveries a few days of the week and then expand as needed.  Mondays and Fridays are often the busiest for commercial accounts since they want their dirty laundry picked up on Friday and a fresh set delivered on Monday.  Saturday is our busiest day for residential customers.  By offering your service on specific days, that can help with cash flow while you are getting started.

You will also need to manage your online reputation, because a lot of people make their purchasing decisions based on peer reviews.

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Matthew Simmons
Laundry Operator and
Wash & Fold Software Consultant
www.CurbsideLaundries.com
(562) 533-0053
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3.  RE: Start a pick up and delivery

Posted 3 days ago
It's off topic but where is a good place to buy vest for employees? Any website recommendations on quality and pricing?

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Omer Khan
Store Owner/ Employee
Atlanta GA
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4.  RE: Start a pick up and delivery

Posted 3 days ago


>> It's off topic but where is a good place to buy vest for employees? Any website recommendations on quality and pricing?

We got our vests from DayStar.  We want customers to be able to quickly identify our employees, so if they need help they can get help.  We are looking into getting custom polos for our drivers to up the image.




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Matthew Simmons
Laundry Operator and
Wash & Fold Software Consultant
www.CurbsideLaundries.com
(562) 533-0053
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5.  RE: Start a pick up and delivery

Posted 3 days ago
Anthony and others,

     I had trouble deciphering what your exact question actually was. However we started our pickup and delivery business a little over a year ago in Cincinnati and we have been blown away by our growth. I attribute our growth to many things. We already had a team of managers, trainers, and employees doing dropoff laundry in our stores so that was half the battle.

      The other half has been logistical challenges, customer service challenges, billing challenges, and marketing. All of those things were accomplished for us by licensing with the team at Springboard for their robust software package.

     While I do not work for, nor represent them, I can tell you they are superstars. Many software licenses for pick-up and delivery simply come with technology that may or may not work. My experience with our software license has been that we've also gained a team of experienced mentors to help us in every aspect of the business. They really spend the time with me to help me be as successful as possible, even when our struggles have nothing to do with their software. This relationship/mentorship has been our secret sauce to success. If you or anyone decides to license a software package, I'd recommend getting several recommendations from other licensee's before you sign. All that being said, I'm not sure how you'd compete without a top of the line software package. If anyone has questions about how we do things feel free to PM or email me. Best of luck!

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Dave Menz
Queen City Coin Laundry Chain
Cincinnati, OH
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