CLA Connect Open Forum

1.  Imonex and Clear Token hybrid

Posted 7 days ago
Who is using or is planning to use Imonex and Clear Token hybrid acceptors? I am way past due to 'upgrade" my QO store and these units have some nice appeal.

Why do I want to do away from QO?
With higher vend prices for washers it is time wasteful dropping quarters and feels                                                                          ridiculous knowing there are more streamlined options. The current approximately $200 per week I feed the quarter bandits is a growing problem. Even many of my customers complain to the bandits when I am not there increasing the chance for drama.

Why not go DCO?
The reported rate of replenishment sounds worse than quarter replenishment albeit for different reasons. I am leaning toward dollar tokens that can be purchased with CC, debit or cash and are a much lower security risk.

Selling quarters?
Unless I see any law or regulation against selling quarters I am going to give it a try.  3Q for $1, 18Q for $5, #37Q for $10, and lastly 76Q for $20. Crazy or genius?

Dryer vend prices?
Vending with DCO seems difficult to accept when all of the nearby comp is using quarter increments. (feeling insecure perhaps). I would like to offer clear token, quarters and $1 tokens for all washers and dryers. Sorting two types of coin seems acceptable enough especially if the quarter vendor proves profitable. he he he.

David Keith
Store Owner/ Employee
san diego CA

2.  RE: Imonex and Clear Token hybrid

Posted 7 days ago
David ,
 why not dollar coin ? It is real money and its cost you $0.00 to get it from your bank . Why dollar token ? It is fake money and costs you some $$ to get it . I do believe customers  still prefers real money in their hand instead of fake money.
Inomex coin drop is good product but its not a perfect one , sometimes this coin drop still allows non-metallic foreign coin pass through. I don't use the clear token App so I can't speak about it.
 Here how to fix the quarter bandits for your store:
 get you Standard Change Maker or Hamilton Manufacture machines these two machines allows you to set up to dispense the mix of dollar/quarter coins at same time , so every time the fake laundry customers try to get your quarters they have to take the dollar coin  with them and they will never bother your change machine again. Your real laundry customers will love the dollar coin they will appreciated for the convenience of dollar coin and the fact is they can take it with them and spend somewhere else.
 I don't and I will not exchange the dollar coin to quarters for quarter bandits I let them take it with them , I have no problem to replenishment the Dollar coins .

Linh Nguyen
Store Owner/ Employee
Mobile AL

3.  RE: Imonex and Clear Token hybrid

Posted 6 days ago

You helped me realize that clear token and 'fake money' tokens are redundant!

An ATM with DC and QTR changers seems to be the best choice for the present.

Change coming soon. There is a pun there somewhere.


David Keith
Store Owner/ Employee
san diego CA

4.  RE: Imonex and Clear Token hybrid

Posted 5 days ago
Has anyone done this where the change machine dispenses quarters and DC?  If so, how did you set up the ratio.

I'm thinking

$1 = 1 DC. What do you do with the person that only comes in with $1 bills.
$5 = 3 DC and 8 Q or 4 DC and 4 Q
$10 = 7 DC and 12 Q
$20 = 15 DC and 20 Q

I would probably keep the dryers on QO at first. The 30's are 7 min/Q and the 50s 5 min/Q. So $1.25 for 30s and $1.50 - $1.75 for 50s.

Store Owner/ Employee

5.  RE: Imonex and Clear Token hybrid

Posted 5 days ago

You need to assess the ratio of how dollar coins and quarters are already spent in your mat.

If your overall collections reveal  60/40 ratio, can start with that ratio in your changers and adjust from there.

Paulie B
Multiple Mat Owner since 1976
New York City, NY

6.  RE: Imonex and Clear Token hybrid

Posted 5 days ago

As many of you know I have used Imonex since 2012 when I converted my first $6 machine in my partially attended store.

Since that time I continue to convert washers and dryers in that store. I still only dispense quarters from my changers but 11 hours a day my attendants provide the dollar coins as needed. Most customers will now ask for the "dollar coins', "gold quarters", "tokens", any any other variation they think of.

One of my unattended stores has all of the 40# and up washers and 30# and up dryers converted to Imonex. I have 2 changers for quarters and 1 for a mix of Dollar coins and Tokens. This ratio of $1 usage is a lot lower as people don't like the tokens. It's been a bit of an experiment over the past few years.  I will soon increase the dollar coins and reduce / eliminate the tokens.

It seems that most people really don't like the token idea. It's OK if they are very regular customers and don't mind bring the extras back.
Tokens are great for refunds and other promotions.

Someone locally is doing an Easter Egg Hunt around the city. They are going to be placing prizes in the eggs, hiding them and posting pictures on a Facebook Event page. I provided about $50 in tokens to be put into a number of eggs. That's tough to in an unattended store that is QO or DCO.
They have already begun posting on the Page some of the "sponsors".

App pay is in my future. At the Mar 1 AL/GA Meetup the presenter, a self-declared Millennial, talked about Apps and said he con't remember the last time he even used cash. If he went to a laundry he would at the very least expect to use a debit card but preferably an app.

Now, granted, he is also I self-declared tech nerd, but you need to know your market and be ready for the change.

Are things changing?....
It's Happening Sweetheart

Ken Barrett
Washin Oxford Coin Laundry
Pell City AL

7.  RE: Imonex and Clear Token hybrid

Posted 5 days ago
My laundromat project is not complete yet, but after looking at my options for my market, I have come to this conclusion.
I have used Imonex drops for years in my carwash and have had good results. I like the idea that they have a partnership with Cleartoken and they are purchased as a pre-combined product.

My change machines with  dispense both quarters and dollar coins in this ratio.
$1.00 = 4 quarters
$5.00 = 4 quarters and 4 dollar coins
$10.00 = 8 quarters and 8 dollar coins
This is a ratio of 80/20 -- dollars to quarters

I will also have the Imonex drops configured to accept tokens that will allow my attendant to offer refunds to customers or start the machines without the need for cash.

I like the Cleartoken app since it can be used in conjunction with other devises such as magnetic door locks and in vending machines.

Potential Investor
San Luis Obispo CA

8.  RE: Imonex and Clear Token hybrid

Posted 5 days ago
We've been using the Imonex drops for our $1 & $.25 token store for quite some time now and we are very happy with how well they work.  $1 & $.25 are great too and it depends on a variety of factors of what solution works best for each store/owner/demographics so there is no real universal answer.  I do believe that having an option that people can pay in some manner with a credit card is really necessary and I believe that phone pay is right around the corner.  More and more places are integrating phone pay into their businesses such as vending machines (clean show), grocery stores, retail etc.  Being a techie guy, I like to keep up with the trends of today and the future trends and I think paying by phone is on its way in.

Aaron Simmons
Laundromat Owner
Wash & Fold Software Consultant

9.  RE: Imonex and Clear Token hybrid

Posted 4 days ago
I didn't setup a mixed Dollar / Quarter ratio. If they put in bills (but in my case it's only 5, 10, 20) they get Loonies (Canadian Dollar Coins). They can drop in the Loonie to get quarters if they want. My machines are either full dollar or full quarter, none accept both on purpose as I'm moving to DCO.

Don Brooks
Store Owner/ Employee
Lynnridge Laundry
Calgary AB

10.  RE: Imonex and Clear Token hybrid

Posted 5 days ago
I added Imonex drops with Clear Token when I purchased new washers at the end of December 2017. I did that because I bought some larger washers and to also provide customers with payment options. I am fighting free dry and I am the only mat with a cell phone payment solution. I also wanted a loyalty program, so I provide bonus dollars on Clear Token (yes, there is a current thread on bonus money).I am only in about 2 1/2 months and acceptance is slowly moving up.
PM me if you have any questions.

Jim Rumczikas
Owner/Repairman/Janitor/Shift Fill In Person
Clean N Bright Coin Laundry & Dry Cleaners
Dallas TX