CLA Connect Open Forum

Pickup and Delivery

  • 1.  Pickup and Delivery

    Posted 9 days ago
    ​I'm buying a laundromat and want to add pickup and delivery; the laundromat currently has WDF and Dry Cleaning drop-off, but there appears to be a fair amount of demand from customers for pickup and delivery. I've heard of delivery.com and Springboard, but wanted to know if there are others folks here have had experience with and what they think of the two I mentioned.

    Also, they seem to offer more than just the pickup and delivery software but also do custom websites, digital marketing, etc. so if anyone has used these services I'd love to hear about it.

    ------------------------------
    Rich Flaherty
    Potential Investor
    Woodstock GA
    ------------------------------


  • 2.  RE: Pickup and Delivery

    Posted 9 days ago
    Hi Rich,
          First let me say that adding pickup & delivery to an existing store is nothing to take lightly. It's a lot of work to do it well and build a great reputation. So many people think it's gonna be easy extra money but it's not. It's a completely different business model and should be treated as such. Way too many amateurs have already figured this out the hard way. However, if done well, it can be a great revenue source for a store owner but do not enter into this lightly. Take your time! When I entered the delivery business, I already had some great managers and team members in place and had been in this industry for about 7 years with 4 stores when we launched and it's still not been easy!!

         Given you're new to this business (I assume), I'd recommend holding off for atleast 6-12 months minimum while you get your feet wet.  I've been a Springboard licensee for several years and couldn't be happier. Not only is their software very nice but their "add on" services that they offer are simply amazing. We use their software, customer service, drivers logistics tools, digital marketing, and website. I dont think they offer anything that we don't use. While nothing and no one is perfect, I've never been let down by anything they do or say.  The people at Springboard are second to none. They genuinely care about your success and will mentor you in anyway that they can. I have very high expectations for everyone that I partner with and I'm happy that I'm with Springboard. If you have any specific questions, feel free to ask away. You can also call me if you'd like to. Lastly I do not work for, nor represent Springboard in any way. I'm simply a happy and satisfied customer.

    ------------------------------
    Dave Menz
    Queen City Laundry Chain
    Cincinnati, OH
    ------------------------------



  • 3.  RE: Pickup and Delivery

    Posted 8 days ago

    Hey Rich - If you are a newbie you should definitely get your feet wet first for a few months (3-6) so you get a good lay of the land in your new business...there will definitely be things that come up that you weren't expecting... I started doing pickup and delivery 8 years ago and I haven't looked back... currently over 25,000 lbs/day with 22 trucks...It is by far the greatest opportunity currently in the laundry business regarding growth with smallest amount of risk investment...or what people like to say the best bang for your buck...it takes time to build and market the business... but when you learn from mistakes and capitalize on opportunities it is an amazing business! I use WashClubTrak and I am happy to answer all your questions off-line if you would like... Thanks, Rick


    ------------------------------
    Rick Rome
    Store Owner/ Employee
    Wash Club
    Brooklyn NY
    ------------------------------



  • 4.  RE: Pickup and Delivery

    Posted 8 days ago
    Hi Rich,

    Learn more info about cleaners online ordering here: Sudzy POS
    Sudzypos remove preview
    Sudzy POS
    Sudzy is a turnkey iPad POS for drycleaners. The industry is switching to Sudzy because of its marketing tools and online ordering integration.
    View this on Sudzypos >


    ------------------------------
    Alex Duvall
    Distributor Employee
    Sudzy POS
    New York NY
    ------------------------------