As many of you know I have used Imonex since 2012 when I converted my first $6 machine in my partially attended store.Since that time I continue to convert washers and dryers in that store. I still only dispense quarters from my changers but 11 hours a day my attendants provide the dollar coins as needed. Most customers will now ask for the "dollar coins', "gold quarters", "tokens", any any other variation they think of.One of my unattended stores has all of the 40# and up washers and 30# and up dryers converted to Imonex. I have 2 changers for quarters and 1 for a mix of Dollar coins and Tokens. This ratio of $1 usage is a lot lower as people don't like the tokens. It's been a bit of an experiment over the past few years. I will soon increase the dollar coins and reduce / eliminate the tokens.It seems that most people really don't like the token idea. It's OK if they are very regular customers and don't mind bring the extras back.Tokens are great for refunds and other promotions.Someone locally is doing an Easter Egg Hunt around the city. They are going to be placing prizes in the eggs, hiding them and posting pictures on a Facebook Event page. I provided about $50 in tokens to be put into a number of eggs. That's tough to in an unattended store that is QO or DCO.They have already begun posting on the Page some of the "sponsors".App pay is in my future. At the Mar 1 AL/GA Meetup the presenter, a self-declared Millennial, talked about Apps and said he con't remember the last time he even used cash. If he went to a laundry he would at the very least expect to use a debit card but preferably an app.
Now, granted, he is also I self-declared tech nerd, but you need to know your market and be ready for the change.Are things changing?....
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