Hello everyone,We had a situation with a self service customer today. Her North Face sweatshirt got some bleach on it. It is possible bleach was left in the dispenser from another customer. She told us the sweater cost her $60 but it is used. How do you normally handle this type of complaint? We do have a sign that says to check machines before using. We want to make it right, but $60 seems quite a bit for one sweater.I appreciate any guidance.
The Coin Laundry Association is a strong, vibrant network of laundry owners, distributors and manufacturers.
1s660 Midwest Road, Suite 205 | Oakbrook Terrace, IL 60181 | 800-570-5629