Open Forum

Loyal Help

  • 1.  Loyal Help

    Posted 11 days ago
    Edited by Curt Harrington 9 days ago
    I should just step down from my soapbox here but would like to share my personal experience. Having gone through a large number of attendants this may encourage owners who would otherwise disregard certain people. Anyone here reading this should think to themselves "But for the grace of God there go I".
    I have found that challenged people love to have a feeling of accomplishment. They take great pride in doing a good job! They do in fact do what they can do to do a good job. In fact usually do a great job. Far exceeding another person who would consider that job to be boring. That job you have asked them to do has actually become a joy to accomplish. They are proud of what they have accomplished. They have done a good job and you have a clean facility. Everyone is happy.

    ------------------------------
    Curt Harrington

    ------------------------------


  • 2.  RE: Loyal Help

    Posted 11 days ago
    Curt,

    Interesting post.  What kind of handicap are you talking about?  What special accommodations have you made for this person?

    With virtually FULL EMPLOYMENT in the United States,  finding good help has become a challenge.

    ------------------------------
    Larry Adamski
    Muskegon Laundromat
    Spring Lake MI
    ------------------------------



  • 3.  RE: Loyal Help

    Posted 10 days ago
    Edited by Curt Harrington 10 days ago
    I have never dealt with a physical handicap as I don't know how they could clean. But people who do not steal from me that may not be as quick as other people. It has been my experience that they do not get bored and concentrate on doing a good job. It makes them feel needed. Which they are. The down side is those customers who come up with stories of lost money. They seldom try with you but tell their tear jerking sob stories in an attempt to defraud me using the attendant.
    Keeping track of their time can be a minor problem but as long as there is no padding going on it usually seems to work out.
    ------------------------------
    Curt Harrington

    ------------------------------



  • 4.  RE: Loyal Help

    Posted 10 days ago
    Here's a beautiful story about "Johnny the bagger", a down syndrome teen who transformed the entire supermarket that he worked at, and became famous doing it!

    https://www.youtube.com/watch?v=-btclTHoAK8

    I personally hired some challenged people and did find them to be terrific as long as you can give them work that is within their capacity.

    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------



  • 5.  RE: Loyal Help

    Posted 10 days ago
    Paulie,

    Sorry to do this, but I'm throwing the flag on "Johnny the Bagger".   I once received the Blanchard/Glanz book, ordered company-wide for every employee (big company) and read it cover-to-cover.

    Sorta inspirational, but with a "Wait, what?" feel to it.

    The stories seemed apocryphal.  Stories, like fables, that were more designed to make a point than be reflective of a bagger with Down's syndrome being the best he can be.  Having a cousin my age with Down's, I really took a skeptical look at the story.  My cousin was friendly as could be, but the intellectual challenges of Down's are hard to overcome.

    Anyway, did a little internet research, I wasn't the only one.  Its fabricated.  Made up.  I'm not the only one who figured it out.

    gsV5JgLhQACdZmHpi6HV_Screen Shot 2019-01-05 at 8.05.17 PM.png
    Then, I spent some time thinking about the book (which you may not have read, since the Johnny the Bagger story is the biggest gripping tale).

    They talk about the Skycap that finds broken-off bag tags and personally mails them to the customer.  Really?

    It's kind of funny.  Under a critical examination, I realized that each apocryphal story (which they present as true), the subject is someone we would consider very low on the social hierarchy, but rather than rebel or try to change his or her station, they, like Johnny the Bagger, accept their ranking of the social order and actually embrace it, through spending their own time and energy to serve those higher in social status.

    Silly stuff.

    Sorry Paulie, I bet you didn't expect a broadside from posting a feelgood story!

    ------------------------------
    Luigi
    ------------------------------



  • 6.  RE: Loyal Help

    Posted 10 days ago
    On the other hand there is the 'challenged" at the local Wendy's, Carl's Jr, McD's, and even a couple In-n-Out's that have their specific duties, within their capabilities, and do them with pride.
    The lady at a local Wendy's is 'in charge' of the entire floor.
    Really it's "her" area. (and don't anyone forget it!)
    She watches for needs in the refills, ketchup, napkins, and dozens of other things.
    If there are fries on the floor they don't stay there long,
    A spilled drink is mopped immediately, and re-filled with a smile and a giggle,
    All kids under the age of 99 years old get 'high fives'
    If you have been there more than once you aren't a stranger.
    She recognizes you, and says Hi by name, if she knows it.

    Certain "privileged customers" get a hug when they arrive or leave, or both.
    I'm privileged.
    She will never do higher mathematics, or drive a car, but she is well suited to the job she has, and does it with more pride and skill than many adults without her challenges.
    The same goes for All of the people I see at the other places.


    ------------------------------
    DAVID CHAMLEE
    Service Technician since 1986
    and sometimes Laundromat Owner
    CCR
    Santa Barbara, CA
    ------------------------------



  • 7.  RE: Loyal Help

    Posted 9 days ago
    Look into tax incentives for employing these people. Some areas even have placement services that will supply a person to work along side the person until they get trained. I have done it with mixed results. It's important to get other employees on board.

    ------------------------------
    Denise Rubenstein
    Store Owner/ Employee
    Laundermagic of Patchogue
    Bayport NY
    ------------------------------



  • 8.  RE: Loyal Help

    Posted 9 days ago
    Edited by Paulie B 9 days ago
    Denise,
    You are so right that there are programs out there that will allow you to hire help and they will re-imburse your business.
    I know that Philadelphia in particular has a program to help ex-cons get employment if you feel like going that route. I believe it is so generous that you can basically hire people for free.
    The obvious problem is....are ex-cons a good, reliable source of labor? Some may be, some will not be.


    David,
    Yes, there are definitely physically & mentally challenged people out there who can work within their capacity.
    If they can find a job they can handle, they can be exceptional workers!


    Luigi,
    Wow! I didn't know that! Here I was for years thinking that "Johnny the Bagger" was such a great asset to his supermarket, that I never doubted the truth or accuracy of the story. Especially since they say at the beginning that it is a true story. I've even seen photos of Johnny at rallies to inspire employees.
    Don't forget that within the Down Syndrome community, that there are a whole range of capabilities. I used to work as a nurse, and I had some who could barely acknowledge they were in a hospital, yet some who I was able to have a very pleasant conversation with.
    But thanks for the heads up.

    Anyhow....I found a photo of Johnny:













    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------



  • 9.  RE: Loyal Help

    Posted 9 days ago
    An examination of the Glanz book (it's not really just a book, she sells the videos for $1,000 and does corporate campaigns) really distills it down to what I read as a critique, that of the "Noble Slave".  The servant who accepts his servitude and dedicates his life to his masters, because he has finally found his place in the world, and it's to serve others.

    Nobody really doubts that there was some sort of Genesis to the "Johnny the Bagger" story, but it's clearly more of the Wendy's helper (above) than someone who changed hearts, minds, and the entire business by his extra efforts.   Glanz spent years claiming the "family wants privacy" and to this day has never identified the store, the town, or Johnny's identity, even in the face of press requests for journalism "do good" stories.

    Not to beat the point to death, just take marketers with a grain of salt; if it sounds like an urban legend, it probably is.

    ------------------------------
    Luigi
    ------------------------------



  • 10.  RE: Loyal Help

    Posted 9 days ago
    Luigi,

    Even if you are right....that Johnny the Bagger is just an urban story, it's still nonetheless, a great story. A story that inspires.
    We need more stories like this to help motivate people in a positive direction.

    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------



  • 11.  RE: Loyal Help

    Posted 5 days ago
    I have one that’s been with me 9 years. Very dedicated & reliable. I find 50-60 good age.




  • 12.  RE: Loyal Help

    Posted 5 days ago
    I knew a guy who ran a der wienerschnitzel. He would only hire people in the 50-60 age group for good reason.

    ------------------------------
    Curt Harrington

    ------------------------------



  • 13.  RE: Loyal Help

    Posted 3 days ago
    Denise, That's great! Good for you!!!

    Here's a coffee shop that is run by down syndrome people.
    Remember...they are all unique and different in their own way. Some are too dysfunctional to work, even simple things, but many are very capable of doing a great job once they understand what to do.

    https://themighty.com/2019/01/bitty-beaus-coffee-down-syndrome-third-store/?utm_source=media_partner&utm_medium=facebook&utm_campaign=WebMD&linkId=100000004632256




    ------------------------------
    Paulie B
    Multiple Mat Owner since 1976
    New York City, NY
    ------------------------------