Open Forum

Topic: Converting my Easycard system to coin/token drop 

1.  Converting my Easycard system to coin/token drop

Posted 03-19-2018 23:58
I am looking for some suggestions from those who have converted their Easycard systems to coin drop.  I have had Easycard for 18 years and am now in the process of switching over to Imonex coin drops. Obviously, I just can't pull the plug on Easycard, and switch overnight to coindrops...  Does anyone have any best practices that worked for them that they'd be willing to share?  I was thinking that I should do half my store for a number of weeks, until I can get a lot of the balances on customers easycards down.  Im sure there are many 'unknown's ' that I will learn along the way, and that is why I am reaching out to you!

Thanks in advance!
Craig Anderson
Swishy Washy Laundromat

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CRAIG ANDERSON
Store Owner/ Employee
SALT LAKE CITY UT
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2.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 07:27
Edited by Larry Adamski 03-20-2018 07:32
Craig,

I understand the challenge you face.  I think it's best to "pull off the bandage quickly".  Convert ALL washers and dryers to coin and then buy back customer cards for the value on each. Then customers could use that cash to do their laundry without wondering if their favorite washers are still card operated or not.

Since you're making a big move, it makes sense to me that you'd go DCO and be done.

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Larry Adamski
Muskegon Laundromat
Spring Lake MI
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3.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 09:46
Is there a particular reason for the conversion, or many?  Would you mind sharing your reasons?

If you are attended, I would agree with Larry, if not I would suggest updating 1/2 the store as you mentioned and give 6-8 weeks for the balance with adequate signage of the change.  After the complete conversion, I would post signage with yout contact info for the few that might remain so you could give their remaining balances back in cash.

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Richard Warner
Store Owner/ Employee
Laundry Express
Independence WI
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4.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 11:23
Do it all at once.  Don't wait!  While I haven't converted a card store, you are changing payment methods.  I've converted washers and it is MUCH easier to just do it.  The headache you avoid is worth the time and effort.  You don't have to do it over nite, just don't drag it out.  Keep plodding along until your done.

In fact, this is the case with most disruptions.  Whether your disrupting your customers for a flooring, lighting, or machine upgrades - don't go slow - just go.  If customers see there is a near-end to the project, they'll be understanding.

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Timothy Foster
Multi-Store Owner/ Employee
Toledo
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5.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 11:29
Craig,

I have been running an ESD mag stripe card store for 14 years now and have been thinking of doing something like you have commenced on.

This is an opportunity to say thank you to your loyal card customers. I agree with ripping the band aid off rather than confuse the vending types. If you can have a reader available with an attendant to view the card values capitalize that moment in time to give them a thank you token on top of the card balance.  Maybe you can buy a small amount of some fancy tokens that ID your store and carry a value that you are comfortable using for promotion and hand them to the card customer in addition to their balance. The beauty of those imonex is the programability to do this kinda thing and it helps to take any sting off of the customers that think they will miss the card.

As long as our card system continues to run flawlessly we will at least burn through our remaining approx year supply of mag cards before making any changes such as you are doing. Good move and good luck. Let us know how the transition goes.

David

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David Keith
Store Owner/ Employee
san diego CA
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6.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 12:24
Are you converting to coin only or coin/clear token? I'm easy card too and know the day will come to replace it. I'm looking at adding a phone pay system on top of the easy card system. It will take a year to clear out all of the old cards.

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Brad Seder
Store Owner/ Employee
Santa Rosa CA
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7.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 13:02
If you are looking to see any of your Easycard equipment please let me know. thanks

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Dannie
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8.  RE: Converting my Easycard system to coin/token drop

Posted 03-20-2018 22:47

I converted EasyCard to Imonex 6-years ago.  If I had to do it over again I would definitely get rid of the easycard, but would likely go with a credit card system in addition to coins.  I would not do Imonex again. Too much work sorting among other things.
My transition was exactly as suggested.  I did about 1/2 of the machines and added a sign saying we would no longer dispense new cards, but would continue to support existing cards for 6 months or so. I encouraged people to "recycle" their cards so I could get them out of circulation.
I actually reduced the number of machines that would take EasyCard to only one or two per machine row as card usage declined. When the day came to eliminate the card machine I downloaded a spreadsheet onto my office computer of all existing balances.  I can't remember how I did it, but Russ at the Dexter factory helped me.  This was so invaluable.
I would say I still had 4 or 5 people looking to redeem balance after 4 years.  I take their card and give them dollar tokens.   Everyone is convinced that their old card has a balance of $20, but most are less than $1.00.  I am an unattended store, so anyone looking to cash out card balance had to either call my office and I would give them the balance over the phone, or stop by to cash it out.
You can't just switch without a conversion period.  You will have a riot on your hands.
I am not anti-card, but I was anti EasyCard.



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Brian DeCoster
Store Owner/ Employee
Laundromania
Iowa City IA
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9.  RE: Converting my Easycard system to coin/token drop

Posted 03-21-2018 00:02

Thank you for everyones' idea's about conversion that I am up against.  There are some really great ideas, on timeliness, customer appreciation and loyalty, keeping an accurate ledger of balances, etc.
 I probably should have given a little more info.  I am unattended, 24 hour store, with close to 100 pieces of equipment.   Easycard has worked wonderful as there hasn't been too much worry about breaking into any of the machines for the money.  I am implementing the Imonex coin drops, with standard changers that will dispense tokens and quarters. Clear Token will also be part of the imonex coin drop.

Because I still have the DOS system, I know it won't last forever, and neither will Russ Coopers career!  If he retired, Im toast!    He has been great, and what a wonderful resource!

I reinforced my Easycard parts supply, when I bought Paul P. easycard equipment, and Ross Adkins, in Alaska. So I thought I'd be set for another 20 years!  However, 'Im not computer literate, and a couple times last month, the computer shut down, which included all the readers.  I want to eliminate that feeling of being "On-call", with this Easycard umbilical cord tied to me!
Thanks again,
Craig



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CRAIG ANDERSON
Store Owner/ Employee
SALT LAKE CITY UT
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10.  RE: Converting my Easycard system to coin/token drop

Posted 03-21-2018 11:53
Craig,

I am curious why you don't change card systems rather then go back to coin?

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Jared Friesen
Store Owner/ Employee
Wash & Dry
American Fls ID
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11.  RE: Converting my Easycard system to coin/token drop

Posted 03-21-2018 13:05
I'm curious too! While I'm not thrilled with my easy card, I do like all the benefits of a card system and would not go back to cash. I won't go back to money in the machines to attract vandals. I will replace mine when the time comes with a system that does loyalty cards, phone pay and credit cards.

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Brad Seder
Store Owner/ Employee
Santa Rosa CA
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12.  RE: Converting my Easycard system to coin/token drop

Posted 29 days ago
​Maybe you just picked the wrong COMPANY....We've been with CCI Card Concepts for over 15 years and they have always been there for us, 24/7.  We have 3 stores, open 24 hours and only attended from 9 to 5.  Keeping your store safe with no coins probably should be your real concern.

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Beverly Fleischer
Store Owner/ Employee
Laundry Zone- Yulee
Fernandina FL
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13.  RE: Converting my Easycard system to coin/token drop

Posted 28 days ago
We have had the CCI card system for over 10 years. Like it for many reasons.  Would never go to a cash system!  Unless you do not want an accurate total of what your machines are doing?  You do not like being able to see who used a machine, and can call them if they leave something behind?  You do not like to be able to reward them for their patronage?  You do not like your customers being able to add money to their card from their credit card?  You do not like the "float" you get from all the money on customer cards?  You like counting and wrapping coins?  CCI has been a good company to work with - I would suggest you call them: 1-866-860-1660!

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Helen Feinsod
Owner/Employee
Wash Happenin' Laundromat
Snyder, Texas

CELIA
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