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CLA Connect LIVE -Pennsylvania
October 10, 2019 @ 5:00 pm - 8:00 pm
Improving the Customer Experience presented by Michael Sokolowski, COO, Coin Laundry Association
Michael Sokolowski, COO of the Coin Laundry Association, will build on over 25+ years in the laundry industry to share trends and innovation that has transformed the laundry business. Some of the topics covered will include: new technology, digital marketing opportunities, additional customer services like pick-up and delivery, and the growth of diverse business owners. Learn how you can integrate these trends into your business model to improve your customer’s experience and gain customer loyalty.
At the end of the presentation, there will be an opportunity to ask questions and share ideas with your peers.