has named multi-laundry operator Michael Finkelstein its Store Owner of the Quarter. Finkelstein’s newest Laundry Land
location in Portsmouth, Va., delivers a level of excellence that rises above others in his market, which has been Michael’s commitment since starting in the business 13 years ago.
“Simply put, Michael is a class act and his Portsmouth store, like his others, reflects his desire to raise the image of our industry,” said Kathryn Rowen, North American sales manager for the Huebsch brand of laundry equipment. “His professional approach is only surpassed by his spirit of service to the industry and giving back to the communities his businesses serve.”
The new Portsmouth location features a wide variety of capacities to match the needs of all the laundry’s customers, with Huebsch units featured prominently, including a pair of 80-pound-capacity washer-extractors.
Laundry Land includes beverage and snack machines, as well as video games to keep children occupied. Customers also have appreciated the store’s loyalty program, which rewards them with a free wash after nine washes. In addition, debit and credit card acceptance as well as a cash option create user-friendly payment flexibility.
The store’s wash-dry-fold business has been equally strong for Finkelstein, growing roughly 20 percent since it opened last November. What’s more, Laundry Land’s website serves as a base for customers to stay up to date, while Google AdWords helps keep the Portsmouth store (and Finkelstein’s other locations) visible to prospective customers searching for their services.
“Newcomers to this industry should aspire to follow Michael’s lead, both in the quality of the laundries he operates, as well as the way he treats others – he’s a consummate professional,” Rowen said.