CLA Connect Open Forum

Subject: Credit Card Fees

1.  Credit Card Fees

Posted 06-12-2017 17:22
For those of you who accept credit cards via a card system:

I've noticed over that last few years that more and more businesses are charging a fee for using credit cards.  It would be great if some of these card and hybrid systems would allow for laundromats to charge a fee as well.  I don't think the customers would mind paying an extra 2 - 3%, but it would be huge for the operator.  The manufacturer of the system I use says that nobody has even requested such a thing.  What are everyones thoughts?

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Paul Hansen
President
ILCLA
Store Owner/ Employee
Su Nueva Lavanderia
Palos Heights IL
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2.  RE: Credit Card Fees

Posted 06-12-2017 17:33
I can't think of anyone charging a fee to use a credit card outside the state and government but that's because they use a 3rd party biller.
I'm pretty sure it's actually against visa/mc rules of accepting cards.
It's just a cost of doing business in today's market is how I look at it.

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Ross Dodds
Wash On Western & WeHo wash
Los Angeles, CA
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3.  RE: Credit Card Fees

Posted 06-12-2017 17:49
Some business did charge fee for using card, but they call cash discount, which means if you use credit card you pay full price and discount price when you sue cash, Jet has discount for debit card.
When I travel in CA, most gas station did show the cash discount price, then charge full price when you use credit card.

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Phu Tran
Store Owner/ Employee
Garland TX
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4.  RE: Credit Card Fees

Posted 06-12-2017 18:02
In my opinion, charging a fee for using a credit card on a payment system defeats the purpose of using the payment system in the first place. Using Phu's example, when you go to a gas station there is sometimes a discount for using cash which is trying to encourage people not to use credit cards therefore saving on processing fees. In a laundromat, if you charge people extra to use credit cards more than likely they will not use credit cards as a payment option unless you're in a market where people demand cash less forms of payments.

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Steve Smoth
Non-Industry
new york NY
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5.  RE: Credit Card Fees

Posted 06-12-2017 18:29
Steve,

I would say that the calculation of the discount for cash should also account for any lesser costs for processing coin.  That way coin operators & improved efficiency of handling coins could reward operators who also include coins besides other forms of merchant fee based payments.  Those operators who have read the overwhelming evidence that the Citizens Against Government Waste has presented about dollar coins ... who go to a tax saving dollar coin acceptance ... can have a clearer conscience about long term money available for infrastructure.

Some operators have said that merchant fee processing for each of our pieces of equipment is more efficient but ... me thinks that is because they have focused to make that the scenario vs those of us who focus on making higher denomination coin the most efficient.

Being too dependent on very costly third party processing of our revenue does not seem as good as the best coin handling systems with solid proven controls IMHO.  No ... I don't believe in going back to COD days before any credit card use as some try to paint us higher denomination coin OPTION advocates!

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Michael Walsh www.kingkoin.com
Store Owner/ Employee
King Koin Laundry, Car n Dog Wash
Bismarck ND
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6.  RE: Credit Card Fees

Posted 06-12-2017 18:05
Paul Hansen & others,

What you suggest makes sense.  The laundromats who have that capability could then market to show that they are the same price or less than similar laundromats who charge the same same price for both credit card & cash or no cash allowed.  That way upgrading equipment to meet whatever unforeseen compliance requirements will also be more sustainable.  Maybe not in the LA area that Ross is in ... but I can cite many area private entities who have at least a 3% discount for paying cash along with pay early incentives.  These include insurance premiums, a very popular gas station, a recent change to a new barber shows $20.50 vs $19.50, an over $1000 software subscription that I am maintaining at present.

I think there is a matter of watching the wording of our signage & advertising so the possible skewed law of supposedly not allowing to charge more without saying the discount verbiage could become a factor.

Definitely try to help vote out politicians & object to judges who want to go 100% cashless or are in favor of allowing impediments to US Treasury Savings gained from eliminating the paper $1 bill which would IMHO would also immensely help our ability to keep our industry affordable to a larger number of the public with serve .... with the dollar coin as the new coin workhorse.

I could be wrong but it seems like the same operators who yawn about the sales tax being added as a gross service tax are the same ones who tend to yawn about merchant fees.

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Michael Walsh www.kingkoin.com
Store Owner/ Employee
King Koin Laundry, Car n Dog Wash
Bismarck ND
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7.  RE: Credit Card Fees

Posted 06-13-2017 11:26
I currently do not accept credit cards because I don't want to pay the fees.  If I started accepting credit cards then my profit would decrease due to the fact that I now have to pay a 2 to 3% fee per credit card  transaction.  That can add up to several hundred dollars a month, and several thousand dollars a year.

Yes, I know it's more convenient for the customer, I might be losing business because I don't accept credit cards, etc.  I'm aware of all this, but for me, the financial loss each month outweighs any gain for accepting credit cards. That's just me though.

I know that at some point in the future I will have to start accepting credit cards as the banks begin to limit the amount of cash deposits, but I'm going to put if off as long as I possibly can.

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Laura Ridley
Store Owner/ Employee
Laura's Laundromat
Mustang OK
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8.  RE: Credit Card Fees

Posted 06-13-2017 12:17
Laura, it's interesting in your first sentence you say you would drop profits by 3% because of credit card fees but then in your 2nd sentence you say you may actually be losing business because you don't accept credit cards but you don't put those two together to the decrease in profit is pretty much ALWAYS made up according to all studies with higher revenue and new customers.  People using credit cards consistently spend more than those using cash... I see people all the time use washers twice and triple the size they need to and I firmly believe that is because they are swiping their credit card and don't care.  You rarely if ever see one of my Hispanic coin customers using too big of a washer, they pay more attention to stuff like that.

I think you should consider if you wait to be the last to adopt, it may be too late and everyone will have found new locations that adapted to their needs right away.  Obviously, depending on your clientele and part of the country, you may still have a year or two but I like to be ahead of the market curve if at all possible.

My thoughts being a hybrid coin and card store.

Or start really small and just offer credit card acceptance for your fluff and fold customer if you do that service and see how many people switch to a card or if your sales go up with new customers over a few month period.

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Ross Dodds
Wash On Western & WeHo wash
Los Angeles, CA
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9.  RE: Credit Card Fees

Posted 06-14-2017 07:04
Edited by Larry Adamski 06-14-2017 07:06
Laura,

I agree with much of what you have posted above.  However, I don't foresee banks limiting cash deposits in the future anymore than I see you limiting throw rugs in your laundromat.

Yes, at some point, most laundromats may accept credit card payment at the washers and dryers but these systems are still in their infancy today.  For example, a customer can't even get a receipt for her credit card purchase when using the systems available right now.  Credit card technology is changing too fast right now.  A few new systems are introduced every year.  Old store card technology is no longer supported.  How long will current credit card systems be supported?  Transaction and maintenance fees are also way too high at 3 - 8 percent.  Today, it makes more sense to spend our "improvement money" on things that benefit ALL of our customer and standby while the whole credit card thing evolves and matures.



I know that at some point in the future I will have to start accepting credit cards as the banks begin to limit the amount of cash deposits, but I'm going to put if off as long as I possibly can.
Laura Ridley,  06-13-2017 11:26

People don't use credit cards for the convenience so much as they use credit cards for the free points they receive.  Take away the points and credit card usage would drop dramatically.  Its the merchants who pay for those points through the high transaction fees.  So, in reality, credits cards are simply an uncontrolled,  world-wide promo funded by businesses for the benefit of their credit card using customers.  Cash paying customers are left out in the cold.  That's why individual businesses still have to run in-store promos that apply to ALL of their customers.

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Larry Adamski
Muskegon Laundromat
Spring Lake MI
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10.  RE: Credit Card Fees

Posted 06-14-2017 10:41
The CCI system does give the customer the option to print a receipt.  They have a secure receipt printer that can be attached on the wall next to the system or any other place you wish.

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Paul Hansen
President
ILCLA
Store Owner/ Employee
Su Nueva Lavanderia
Palos Heights IL
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11.  RE: Credit Card Fees

Posted 06-13-2017 11:28
Our USA tech CC fees for our spyderwash system amount to more than our sewage bill from the town each year.  Say we do 3000 a week in CC, we absorb 150 just for the fees.  Its roughly $8000 a year!  After a 20 year period you re looking at 120000-150000 in merchant fees.  Does everyone just accept this as a normal cost of doing business?  I love the CC readers, but it seems like the merchant fees are a little on the high side.  Very curious how others feel about this.

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Nick Bernaiche
Store Owner/ Employee
Clean n Green Laundromat LLC
Glastonbury
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12.  RE: Credit Card Fees

Posted 06-13-2017 11:43
With spyderwash are you locked into only 1 payment processor?

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Steve Smoth
Non-Industry
new york NY
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13.  RE: Credit Card Fees

Posted 06-13-2017 12:00
I think it would be a great thing to be able to do.  Gas stations pass that cost on as well as many other merchants who take CC.  I would love to be able to do it.  
I don't know who your card system is through but I am finding my company is due for a big software upgrade that will cost us and because of added security they are putting into the system, we owners are going to have to be paying a fee to "Authorize.net" soon.  There are continued up costs for putting in a card system.  Not good.  Sue 






14.  RE: Credit Card Fees

Posted 06-13-2017 13:20
The issue of credit card acceptance and the supposed increase in revenue has been discussed many times on this board before.  The studies that are referred to are for retail businesses where customers can make an impulse purchase (clothing, food, etc).  There are little or no impulse purchases in the laundromat business.

I have yet to hear from a single laundromat owner that their revenue increased due to the acceptance of credit cards without the addition of new laundry equipment or other major improvement in their store.  I'm not saying that it doesn't happen, I am just not convinced yet.

I, like others here, want to make my laundromats as convenient as possible to my customers.  However, I want to weigh the cost of providing that convenience against the benefit to the customer.  I say add an ATM (I receive a fee as opposed to paying one) if customers come in with credit cards and need cash to use your store.

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James DeLeo
NY / NJ
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15.  RE: Credit Card Fees

Posted 06-13-2017 14:42
Edited by Paulie B 06-13-2017 14:43
I agree with James....Add an ATM. You'll be MAKING fees instead of PAYING fees, yet you'll still be able to service CC customers...Yes, not all will use it, but you'd be surprised how many do. They will often take out more money than they spend at your mat to justify the ATM fee.

We bought our ATM outright so we get to keep the entire fee ($1.75), which adds up to at least $300/month.
We refill it with the 20's from the change machine so we end up walking out of the store with a lot less cash....the ATM is making our bank deposits for us, lol.
Takes 5 minutes or less to refill....It's a thing of beauty!

One more benefit of an ATM....it will bring walk in traffic.

The only downside that I can see is that it's a focal point for cash, so you need to protect it with cameras, a hard installation (thru the wall is more secure), and an alarm.

If you are attended 24/7, then you don't even have to worry about it.



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Paulie B
Store Owner/ Employee
Mr Machine
New York City NY
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16.  RE: Credit Card Fees

Posted 06-13-2017 17:48
Edited by Larry Adamski 06-13-2017 17:50
Guys,

Some here appear to feel that accepting credit cards along with the obligatory fees is simply a "cost of doing business" as it adds a level of customer convenience that a competitor might not offer.  I can see that point; however, there are many opportunities to add customer convenience in other ways instead of installing an expensive credit card system.  For example, one could spend far less money and install electric entrance doors that actually benefit EVERY customer every time he enters and leaves the building.  I can assure you, the cost of operating electric doors is far, far less than that of operating a credit card system that benefits only 20 - 30 percent of your customers.  Another example, one could add air conditioning which, again, would benefit each and every customer and likely attract new customers too.  In fact, there are many ways to improve customer convenience and attract new customers while spending far less money than that required to install and operate a credit card payment system.  Remaining open 1 additional hour during your 3 busiest nights is yet another simple option that may increase customer convenience.  The potential list goes on and on.  Personally, I am not inclined to put a credit card payment system at the very top of MY customer convenience list.  Are you?

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Larry Adamski
Muskegon Laundromat
Spring Lake MI
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17.  RE: Credit Card Fees

Posted 06-14-2017 09:04
Accepting credit card is not benefit for all business, specially Laundromat, because most transaction is too small to absorbed the transaction fee (0.10 to 0.35 cents), some may not show transaction fee, but it will be on the total percentage fee.
I stop myself couple time when I trying to install hybrid system, the cost of installation and the 4% to 5% fee, stop me to go forward. We may install an ATM soon.
On other business I accept credit card since 20 years ago to now, because the transaction avg high, so the fee mostly stay under 2%, I still remember 15 years or so ago, we offer discount for customer use credit card instead of writing a check (too much fee for check guaranty service) LOL,
For bundle service we accept credit card card by using Square up, 2.75% seem OK to use them with free POS and we can sell products, keep track on laundry drop off ticket......

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Phu Tran
Store Owner/ Employee
Garland TX
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18.  RE: Credit Card Fees

Posted 06-14-2017 11:33

This topic is an easy tie in to my other post re: card payment systems.  To me the question is how much business am I losing by not offering alternative payment methods?  Sure, for reporting purposes these systems could save a lot of time and provide more insight into client buying habits and offer promotions.  But like Larry commented, (I think it was Larry), what else could I spend the initial investment on and the ongoing fees that will enhance the customer experience?

My other concern in implementing a system is how many existing customers will move over to the card system so basically moving from no fee cash payment to fee payment.  I am sure some will and that will actually cost me money.


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John
Store Owner/ Employee
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19.  RE: Credit Card Fees

Posted 06-15-2017 13:34
Sue- I'm in the unique position of owning laundries and gas stations.  At our gas stations, we are not allowed to charge more for credit than cash.  Pay at the pump is a convenience that the competition dictates that we offer.  It doesn't help drive customers into the store where we can make some higher margin sales but we are grateful for the outside sale.  After payroll,  CC fees are our largest expense.  In today's world, it is simply a cost of doing business.

At my laundries I only use credit cards for drop off services.  That will change at my new laundry.  I think customers are going to want the CC option more and more, but it's your option.  If the competition offers it and you don't, perhaps you can keep your customers through lower prices or superior service.  I don't think credit will surpass coin for your inhouse customers but I'm going to offer both

I think the CLA should look into partnering with a credit card processor to give us a member discounted rate!

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Mark Jordan
Store Owner/ Employee
Ponca City OK
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20.  RE: Credit Card Fees

Posted 06-14-2017 19:35
I came to the business 4 years ago from a convenience and liquor store background.  It continues to surprise me that this is still a discussion.  In this day and age you must accept cards.  I have credit card readers on all my machines including my vending machines.  If my wife would let me, I would have a card reader on the bathroom door.  I also own an ATM.  I stock it with $5 bills, so folks can get $25 or $35 instead of having to take money in $20 increments. I charge $2.95 and it is easily the most profitable four square feet in my stores.

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Bruce Keckhafer
Store Owner/ Employee
Laundry Max
Mankato MN
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21.  RE: Credit Card Fees

Posted 06-14-2017 20:08
Bruce,

I appreciate that you accept credit cards at all of your machines, but my question is how much is this costing you?  And can you show an increase in revenue because of your credit card acceptance that offsets the cost?  I am referring to the costs of the credit card readers and the monthly fees.

I have stores with card systems and coin and I can justify the costs of the card system for instance with float and time savings.  Every investment in my store has to pass a cost / benefit analysis, the most expensive of which have to pay for themselves in a relatively short period of time.

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James DeLeo
NY / NJ
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22.  RE: Credit Card Fees

Posted 06-15-2017 12:05
Edited by Miguel A. Gonzalez 06-15-2017 12:06

Hello to all,

MERCHANTS MAY SOON ASK CUSTOMERS TO PAY SURCHARGE WHEN USING CREDIT CARDS.

This might interest all of us.

https://ca.finance.yahoo.com/news/merchants-may-soon-ask-customers-192844318.html

Be prepared.



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Miguel A Gonzalez
DF
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23.  RE: Credit Card Fees

Posted 06-15-2017 12:18

Anyone ever get gas at an ARCO station and use a debit card?   They don't take CC's. They charge a .35 cent fee for debit cards.  Not sure if credit and debit cards are the same rules.

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John
Store Owner/ Employee
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24.  RE: Credit Card Fees

Posted 06-15-2017 17:04
Miguel & others,

If they did allow that surcharge ... especially in the USA ... & made sure that the major int'l card companies could not penalize on that basis ... having the effect of an actual logical needed impediment ... if you will:   Then the whole rewards & incessant repetitive most expensive advertising by the conglomerates would become more moderate & the so called convenience factor would then be more on the up & up with a more even consideration IMHO.  If Teddy Roosevelt type of leader or group were in a strong of enough position today to help rectify ... I honestly think he (they) might be using his (their) "bully pulpit" to shed the proper light, evidence, & perspective on this issue.

One of the biggies & other "too big to fail" federal reserve related entities ... Capital One must have sent me over a thousand pieces of what at some point should be called "junk mail" variety of offers over the years.  The latest being 1.5% rewards on all purchases plus $500 bonus (with an immediate minor spending spree) for signing up ... the list of enticements have gone on & on.  A concern of mine is that too many young people since their frontal lobes of their brains are not as developed & some other impaired people are not reading the fine print of as much as 30+% ongoing penalty interest.   If they are reading & actually understanding those fine print dangers of temporary financial problems ... they might be too overwhelmed by the messages to not be able to resist the 100% cashless mindset.  "In the moment" peer pressure can be very strong.

I am pretty sure industries similar to ours will more than replace the employment loss from the credit card industry not being so flush with excess money ... with actually IMHO more worthwhile activity ... for actual unmet needs vs too much trickery & deception!!!

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Michael Walsh www.kingkoin.com
Store Owner/ Employee
King Koin Laundry, Car n Dog Wash
Bismarck ND
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25.  RE: Credit Card Fees

Posted 06-16-2017 10:09
Edited by Brian Henderson 06-16-2017 10:11
This conversation is driving me nuts.  Yes, accepting credit cards has costs associated with it.  No, only adding credit card acceptance to every washer and dryer in your store and making absolutely no other changes (nor increasing prices) will probably not make gazillions more dollars to justify the system all by itself, which is why you have not heard of anyone doing it that way.  It doesn't make sense!  It has to be part of a larger picture, like adding air conditioning, WiFi, and high capacity machines.  If it doesn't fit how you picture your company or how you operate, then it probably won't ever be a good fit and no one here can convince you against your will.  Installation cost is still high for many systems, but we saw some new technologies at the Clean Show that are working on solving that big issue.

A major point that's often overlooked:  It's not only the affluent who are using credit/debit cards, and it's not just people who are in it for the points programs offered by their cards.  Many minimum wage jobs only pay through direct deposit, and those employees who don't have a bank account or are unable to get one are issued a debit card by their company to which their paycheck is deposited.  For them to get cash, they not only pay a fee at an ATM but their account is also charged a fee by whatever institution issued the debit card.  A laundromat that accepts credit/debit cards on the machines or via an app or whatever will have the appearance of costing less than cash-only stores, even though the actual math may work out differently because a laundromat that accepts credit cards can charge more due to a broader appeal and to make up for processing fees.

Additionally, there's the whole issue that an entire generation of your main customer base who in their entire adult life so far have not had much need for cash.  Debit cards in normal practice spend the same as cash, so why bother?  I spent an entire week in Las Vegas and do you know how much cash I had on me the whole time?  $5.  And I put that $5 bill in the offering plate during Mass on Sunday at a little church near the convention center so I actually went the whole week without cash.  I experienced zero problems.

Lastly, whether or not you accept cash or credit - why not raise your washer prices by 5% to 10%?  Most of us are probably overdue for an increase anyway.
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Brian Henderson
Operations Manager | Liberty Laundry
Owner | Wash-Dry-Fold POS
Broken Arrow OK
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26.  RE: Credit Card Fees

Posted 06-16-2017 12:07
Amen Brian!

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Ross Dodds
Wash On Western & WeHo wash
Los Angeles, CA
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27.  RE: Credit Card Fees

Posted 06-16-2017 17:43
I am so HAPPY my grocery store neither requires me to use their ATM (for a fee) when I forget to bring cash, nor requires me to change said cash into coins to pay for my groceries. Would anyone reading this board honestly put up with that? Wouldn't you start patronizing a different grocery store?
Just because the original coin payment method of our industry started out modeled after the food service automats of the 1940s doesn't mean we should necessarily stay with that model after 70+ years have passed.
My fear is that resistance to change will eventually make our stores seam "less" than other retail stores... will make our industry seam "less" than other industries.
After ditching coins 15 years ago in favor of a basic cash-to-card system, I'm upgrading to Spyderwash in a month or so. Prices were adjusted in April to accommodate the increase in fees, and nobody batted an eye.

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Ann Whitehead
Store Owner/ Employee
Bubbles Laundry
Everett WA
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28.  RE: Credit Card Fees

Posted 06-16-2017 18:51
Ann,

Although my customers have to use dollar coins to start my washers and dryers, they never have to wait in line behind other customers to pay for their purchase like commonly happens at grocery stores. All things considered, our industry serves our customers efficiently and effectively.

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Larry Adamski
Muskegon Laundromat
Spring Lake MI
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29.  RE: Credit Card Fees

Posted 06-17-2017 03:29
Larry,
You are truly a sweetheart. And everything you say makes perfect sense to me. It was the way I was trained in this biz (not telling how long ago that was).

But as I move through time, I realize I can't physically do some of the everyday things the way the younger me could whip through the same tasks. I've also become highly security conscious. And I look for ways to make things personally easier for me (and my customers) in my store. Hey, I save money by still doing lots of the disgusting jobs myself like cleaning my own drains. So I'm not ashamed to trade saved money to pay for a new card system to lighten my daily load... It might not yet be considered by many to be a totally necessary cost of doing business in our industry, but I consider it an essential cost to doing business my way. After so many years, I've learned what makes me comfortable and what drives me crazy...

I realized over 20 years ago that it usually takes the police about 15 minutes to get to my store. In that time, a window is broken, the ATM is attacked, and since the perps can't get to the money fast enough, they leave empty-handed before the police show up. Also, the cops never recognize the jerks from the security video. Three ATMs and four break-ins later (the fourth dude wrecked one of my electric sliding doors), I called it quits with the ATM. It was a matter of store security, the customers' perception of THIER security in my store, and my sanity.

So, without an ATM, the ability to use debit or CC at my laundry completely hinges on my card system. The newest system I will be installing this summer can even tell customers via a free app - while they are still at home - if the specific size machines they want to use are busy, or vacant. The app can tell the customer if the store itself is super busy, or not so busy. It can tell the customer when their machines are done. The app can even give them a history of what they've spent in the past for future budgeting purposes.

Loyalty cards can be loaded with cash/debit/CC in the store (with receipt), or loaded through the app by debit/credit from home, just like a Starbucks card. The millennials (who hardly ever carry cash OR plastic, and seem to think coins were last used by the Roman Empire) can use their smart phones to start the machines. People who just plain want to show off can start the machines with their Apple Watches.

So the biggest card system bonuses for me are:
1) the security of not having so much obvious cash in the store,
2) no longer being forced to deal daily with the weight, the debilitating repetitive motion and the time of collecting/counting coins then lugging them into the bank with (no joke) a hand-truck,
3) having total accountability of all money,
4) payroll savings by not needing to hire a weight lifter to do my collecting/counting for me,
5) allowing the customers to choose to pay however is most personally convenient without the appearance of extra fees (oh, please, they all know the fees are built into the machine pricing... it just makes them happier not to SEE them in print as extra costs (like an ATM), or so they keep telling me),
6) giving the customers some added info that might be helpful in their already busy/stressful lives, and
7) allowing me to be in this business much longer than I thought would be physically possible... maybe even into "retirement", if there truly is such a thing in this day and age.

P.S.  When customers infrequently bring in coins (every time I see a dollar coin I think of you, Larry), we cheerfully put the value on a loyalty card.
And loyalty cards, regardless of how they're loaded, are nothing more than a personal "digital wallet". So they have ALWAYS been refundable at my store because the money in the customers' digital wallets doesn't belong to me. It belongs to them, just like the cash in their physical wallets belongs to them. Their money isn't mine until it's spent in one of my machines. But even though I tell them I will refund, most customers keep their cards, and I assume it's because I've given them the rarest of gifts... a choice.

------------------------------
Ann Whitehead
Store Owner/ Employee
Bubbles Laundry
Everett WA
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30.  RE: Credit Card Fees

Posted 06-17-2017 07:17
Edited by Larry Adamski 06-17-2017 08:55
Ann,

Nice post - very clear and concise.  I'm surprised that your ATM was robbed (attempted) four times.  That had to be a very discouraging experience and I don't blame you for removing it.

Like you, I've been handling coins for a long, long time as I'm in my 48th year in the laundromat business now.  However, having switched to DCO over 8 years ago, I (and my customers) handle only 1/4th the number of coins as I would if my laundromat was QO.  That makes a huge difference in how often I have to collect the machines and how often I have to fill the bill changers.  I can wait up to 2 weeks to do these jobs if I want to.  I never, ever take dollar coins to the bank, hence I can't relate to you using a hand truck to take quarters to the bank.

I have full accountability as well.  Every bill changer, washer and dryer has an internal audit should I sense that something is not quite right.  Attendants handle money from the cash register for just two purposes - changing checks, large bills and small denomination change into dollar coins or giving refunds.  We sell NOTHING over the counter anymore.  We process NO drop off laundries anymore either.  All sales are through the vendor, washer and dryer coin boxes.

Be careful about giving your customers too much information about their spending habits at your laundromat.  Seeing what one spends monthly or annually may cause them to buy their own washer and dryer earlier rather than later.

I chose to promote one of my employees to Chief Financial Officer.  His job it to help me with collections (now that I'm older but still very young at heart) thus providing added security while reducing the time it takes to complete the job.  He loves the responsibility and working side by side with me.  I've also engaged Paychex to process my payrolls and payroll reports this year.  My goal is to cut my hours down to about 10 per week from the current 12.

Anyway, I really appreciate your perspective on daily operations and I hope you're having a great year.  Let us know how that new payment system works out for you.

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Larry Adamski
Muskegon Laundromat
Spring Lake MI
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31.  RE: Credit Card Fees

Posted 06-17-2017 16:15
One point missing from the discussion is acceptance of EBT cards . Our VTM's allow customers to value their laundry cards with their access or EBT cards .Our customers love this option .
     We also accept credit card and debit card at the washers and dryers and vending machines .Customers can add value with cash at the VTM to value their laundry card .My VTM's are rear load and and secured within the wall to my office and only accessible to me ..We also have a phone app which customers can use to star the washers and dryers . No one uses the phone app, but I do have it .
    We also have a ATM . Which I do not own, but receive a commission . We pay about 4 % for merchant services without a authorization hold . Which creates a huge problem . We offer a $3 big bill bonus for customer adding $20 in cash on their laundry card .
   We only accept credit card , debit card or laundry card payment at the POS for wash and fold and or dry cleaning . We have no cash has drawer and have signs that we are totally cashless . With helps our security because we are open 24/7 . The merchant fees are a minimal cost . What is more important to me, is providing customers with various payment options and choices, as well as our security .

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Larry & Gail Vladimir
Store Owner/ Employee
Bakers Centre Laundry
Levittown PA
www.bakerscentrelaundry.com
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32.  RE: Credit Card Fees

Posted 06-17-2017 17:04
Larry V,

I checked and Michigan does not allow EBT cards to be used on laundry service. Perhaps every state has different rules with regard to EBT cards.

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Larry Adamski
Muskegon Laundromat
Spring Lake MI
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33.  RE: Credit Card Fees

Posted 06-17-2017 17:20
Larry V,

Have you ever noticed customers using EBT cards who are obviously not poor?
Such as women wearing diamond rings and people getting into brand new Mercedes? Happens here a lot.
An obvious gaming of the system by a few smart folks.

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Paulie B
Store Owner/ Employee
Mr Machine
New York City NY
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34.  RE: Credit Card Fees

Posted 06-17-2017 18:10
No . I am 1000% in favor of public assistance . Their may be a very small amount of deception . But 99 % of assistance is for needy families . Especially those with children . A vast majority of those receiving assistance would prefer a fair salaried job so they can support themselves . Many are working poor . Don't let a very few deceivers dissuade your empathy .

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Larry & Gail Vladimir
Store Owner/ Employee
Bakers Centre Laundry
Levittown PA
www.bakerscentrelaundry.com
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35.  RE: Credit Card Fees

Posted 06-17-2017 18:22
Larry A . Laundry services can be used with a EBT in PA as discrepancy purchase .

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Larry & Gail Vladimir
Store Owner/ Employee
Bakers Centre Laundry
Levittown PA
www.bakerscentrelaundry.com
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36.  RE: Credit Card Fees

Posted 06-17-2017 19:48
Larry v, your 99% number is a pure guess. I imagine you view the "able body" individuals using that public assistance as NOT gamming the system, that stems from your liberal views. Along with that, your phrase FAIR salary, is also carefully crafted by your views. The problem is, fair salary, is given to fair employees, you act like a animal, or speak some other dialect than standard english, you deserve minimum wage. Now dont get me wrong, im not talking french or spanish, im talking some ghetto slang that started out as english and turned in to who knows what. They deserve public assistance? Because nobody wants to pay them 15 a hr to flip burgers?? I was a college educated making 9 hr for the family company when i got out of school, and you talk about fair salary. I worked 2 jobs,

You wanna know real talk, most of those people make more money being unemployed than if they were to find a job, and far be it for them to work 60-80 hours a week at 2 jobs, at 9 hr, that would be asking way to much of them, government is way to nice!

ANY non handi capped MALE should be excempt from getting public assistance, watch how fast they get a job, or 2.

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Ben Gottlieb
Store Owner/ Employee
Laundry City
Jacksonville FL
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37.  RE: Credit Card Fees

Posted 06-18-2017 02:24
Ben . It clearly is not gaming the system when their are no jobs available that allow a person or family to earn a living wage . What is a living wage maybe totally different in Jacksonville than in NYC . Our educational system is atrocious . In order to achieve a college degree in this country a student must acquire insurmountable debt . Wages in this country have stagnated for decades . What a family receives on public assistance barely allows them to sustain themselves and their family . I totally disagree with you a vast majority of people would rather work than take from the government . Good paying jobs are simply not their and we do a horrendous job in out public schools to educate . These are not liberal views . They happen to be realty and real facts .

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Larry & Gail Vladimir
Store Owner/ Employee
Bakers Centre Laundry
Levittown PA
www.bakerscentrelaundry.com
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