Last Saturday, 7/1 at 5:08pm, 2 men walking into my mat then stealing all the collection money from the coin vault, both washers and dryers. They seemed to be using an original key/duplicate key because I could see they easily opened the vaults. There was in fact customers in the shop during the incident. Their act was captured on CCTV. A police report has been lodged and they have come to the shop to take the finger print and copy the CCTV footage.
BTW, I use Huebsh washers and tumblers and use real coins instead of tokens. So, I would like to get your expert opinion or idea on how to enhance the security to the coin vault or other means on how to prevent or minimize such case again. Changing to tokens sounds a good solution but most of my customers like to come to my mat because they can use the real coins so I prefer to keep it that way. For now, I collect the coins more often. Any suggestion or idea?
With a little ingenuity you can fashion secondary locks over the current coin vault and coin boxes. Might take some welding, drilling, etc, but probably worth it in the long run. You might have insurance for such a theft, including replacing all the current locks...check your policy or with your agent, if he or she can be discreet if you are not covered.
What brand of lock do you have in the coin boxes?
I had some with Ace tube type barrel locks and had a similar experience a few months back.
I have upgraded my locks to Medeco locks. They are harder to duplicate and hopefully harder to break into.
I agree that you first need to look at the kind of locks you use. I posted a few months back about our experience (and those of a number of owners in WA & OR) with certain ESD locks. We also switched to MEDICO. Our insurance covered some but we replaced all of the locks in question.
Changing to a different lock sounds like a good solution. I have to search if such similar lock is available locally. Really appreciate the suggestions. Thank you all again.
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