CLA Connect Open Forum

Topic: Soft mount vs hard mount

1.  Soft mount vs hard mount

Posted 10 days ago
I'm new to the forum and I'm sure this has been discussed many times but....I am building a new laundry from the ground up.  I hadn't really considered soft mount machines but I saw some things at the Clean Show that made me think I should at least look at that option.

I know the pros of higher g force and reduced drying times and utility use and ease of installation.  What are the major cons to consider?

I own two other laundries so I'm not new to the business, I just haven't taken on a project like this one.

Your insights are appreciated.

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Mark Jordan
Store Owner/ Employee
Ponca City OK
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2.  RE: Soft mount vs hard mount

Posted 10 days ago
Mark:  Lots of info on several threads to review on this subject.  IMO, an all high G-force soft mount store is only a consideration if you're targeting the Express-get in and get out crowd and have an attendant.  You will have to investigate the market and see if there is any advantage to setting yourself apart from the rest with a quick turnover operation.  If the customers don't want it and the market customers don't demand it, I would stick with a 200 G-force hard mount set up.

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Les Monthei
Potential Investor
Redding CA
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3.  RE: Soft mount vs hard mount

Posted 10 days ago
i really dont know what the customers here want...I just know there is no real competition right now.  It will be fully attended.  I'm in a large college town with only two and a half coin laundries currently open.  Lots of apartments and dorms with laundry facilities but I still think it is largely underserved.  My other two laundries are in a town with half the population and yet do about twice the business as the existing laundries in my future location.  I kind of think the eco-friendly nature of the soft mounts and reduced utilities my attract the liberal thinking college crowd but that may be way overthinking it....also, thought about the ozone system for the same reason.

But any thoughts about the actual mechanical aspect of the softmounts?....reliability, repair costs, etc?

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Mark Jordan
Store Owner/ Employee
Ponca City OK
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4.  RE: Soft mount vs hard mount

Posted 10 days ago
Mark:  I don't think you can overstate liberal views in some areas, not sure your new store will be in one, but if so, make sure you have all the bells and whistles, phone pay, debit pay, CC pay, Coin pay, text notifications to the college user there are machines available and when their laundry is done.  Marketing to the college, etc.  I don't know much about ozone as a marketing tool for the college crowd.

I think soft mount express service might be a good idea to set yourself apart.  I expect some folks with all soft mount will be able to let you know about their experience with different brands.

We use SQ SS Horizon Gravity Flow soft mounts and the forum is probably split on their reliability.  I like them and am on our second gen, some hate them.  They are a basic soft mount unit.  I think there are more industrial units out there.

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Les Monthei
Potential Investor
Redding CA
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5.  RE: Soft mount vs hard mount

Posted 9 days ago
Les, i'm glad you brought this up. I think we need to clarify when we are talking about "soft-mounts'. There is a difference between Horizon type machines (witch i consider home type) verses the new larger, heavy duty soft-mounts.

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Chris Mirisciotta
Store Owner/ Employee
Canon Coin Laundry
Canonsburg PA
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6.  RE: Soft mount vs hard mount

Posted 9 days ago
​I am retooling one of my stores and am having a hard time not looking at Continental's big soft mounts. I'm not sold on reliability issues being a problem. Everything you see driving down the road is on a suspension system and the reliability is just fine. Everything today says to go towards products that use less energy and these machines sure seem to use a lot less utilities. I'm a huge Dexter fan and I know they'll last forever, but these Continentals sip power and water compared to them. The forums I have found on here are not detailed, are there any stores that own large soft mounts that wish to share their experience? I have Horizons, not those.

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Jason Graham
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7.  RE: Soft mount vs hard mount

Posted 9 days ago
I bought 3 soft mount high extract wascomats to mount on a wood

floor that will not allow support underneath. Nice machines,

but it there is a tiny vibration as I stand next to it.

too much for me, I overprice the machines so that they are seldom used.

$6.00 for 30 lbs.

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MICHAEL SAYER
Store Owner/ Employee
DORVAL QC
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8.  RE: Soft mount vs hard mount

Posted 9 days ago
Mark,Jason and others!
 If I tell y'all that my 40,55&70lbs Primus soft mount washers are reaching 3,000 (three thousand)life cycles without a mechanical issue will you considered Primus? And I just spent $120 on shock absorbers 35 minutes job for 10 years old Maytag soft mount washer I think its not a bad thing , I bought my Maytag used so I can't talk much about it but with the Primus washers  I sure can . The only negative about this soft mount I can think of is when a customer way under load alone with way over soap the machine thus cause it out of order due to sensor send a signal to computer and say NO Drain .
One of the beauty thing about soft mount when you build a store from ground up is :you can build a backward slop concrete pad and level your washer with 4 adjustable legs that's way every time a water leak from front door its will flow back to your drain drought instead on your floor ,you don't have to stop the washer just let it keep going.
Anyway if y'all want to see video how it in action I don't mind to text you .

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Linh Nguyen
Store Owner/ Employee
Mobile AL
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9.  RE: Soft mount vs hard mount

Posted 9 days ago
According to CLA we have roughly 29,500 Laundromats in US and I'm just guessing each store use  an Average 1,000 therm of gas every month minus 300 for water heater =700 therm in dryers use ,if all of these 29,500 stores all use soft mount  ,we will save half of it = 123,900,000 therm of natural gas a year ,that's a big number of natural resources we have to owe to our next generations .

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Linh Nguyen
Store Owner/ Employee
Mobile AL
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10.  RE: Soft mount vs hard mount

Posted 9 days ago
Linh,
​I would love to see a video of a Primus run. I had decided not to get a Primus quote because I heard they made Maytag for years and I never heard anything good about Maytag. Also I can't get their dealer to even come to my store so I looked past Primus, but ot looks like they are really the only competitor to the continentals. My email is graham.jason@live.com.
thanks

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Jason Graham
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11.  RE: Soft mount vs hard mount

Posted 9 days ago
Michael,

I think that $6.00 for your soft mount Wascomats is underpricing them. I charge $6.00 for my 100 G hardmount and it's one of my most productive machines. Maybe it's the placement of the machine? I would charge at least $7.00 for a 30 lb. 350 G machine.... wish I had a few of those.

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Richard Heighington
Store owner
Spotless Laundromats
Prince George, B.C. Canada
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12.  RE: Soft mount vs hard mount

Posted 9 days ago
Jason,

Love the question. I have Continental EH040 and EH020's, as well as 200 G Dexter's. Both are great lines. On the Continentals, I really like my EH040's, as do the customers. I moved to Dexter 200 G machines a few years ago and love love love them. I don't find that customers notice a difference in the dry time between the 200 and 400 G extract. They do notice the difference between 80/100 G and the 200+.ones.

I just converted one smaller store from 100 g wasco's/heubsch/tops to Dexter 200g large machines and EH020's. My dryer usage as % of sales is down, meaning those high speed extracts are getting the work done and customers are appreciating it by getting done with their laundry faster. That was my goal.

You mentioned that the Continentals will use a lot less water and power than the Dexters you were comparing to. There are some intricacies in how the different brands design their tubs, etc. that may impact water use a tiny bit on the margin, but in my use, I am not seeing a water usage difference between the two. My Continentals all came programmed for the low water levels, which may be what the water usage stats are calculated by on the machine info. I raised all of the water levels quickly, as the low water level was, in my opinion, quite low. The customers noticed and let me know about it. My Dexter's all come with a normal water level setting, and I have not had to adjust it. I did not notice a change in water usage when I moved the Continentals from one store to another, and put the Dexter's in their place.

The water levels on the Dexter out of the box, and the Continentals after I raised the level from the out of the box setting, are both well below the water levels that an older Wascomat would have, for example. So there is significant water level savings in switching to a modern style, controllable washer. You can adjust how many washes and how many rinses you have on either machine.

On the power usage, I hear all the manufacturers working toward more energy efficient drive systems. They are all using inverter drives. Again, I noticed no difference in electricity usage when switching brands from store to store. Maybe there is more info I am unaware of?

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Paul Pettefer
Store Owner/ Employee
Laundry World
Lake Charles LA
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13.  RE: Soft mount vs hard mount

Posted 8 days ago
Paul, Thanks for the great information.  My other store is full of 2015 Dexter 100g machines.  I think they are great and I know they'll last me a couple of decades, but I think the controls are lacking.  Still about 1/3 of my customers upsell themselves, but the control requires the user to standby the machine to pay for extra cycles which I think is archaic.  My other store is all older Alliance and my competition is the same with some newer Dexter's sprinkled in - all 100g.  You say you and your customers like the 40lb continental's, but you still chose Dexter over them? Is it primarily the cost? I have quotes for both and the Continentals are about 30% higher. The extra 150g force and the better control (customers can select extra cycles and pay for them up front) with the Continental is still pushing that way, but you own both so I greatly appreciate your feedback.  Have you had any reliability issues with your continentals?

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Jason Graham
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14.  RE: Soft mount vs hard mount

Posted 8 days ago
Hey Jason,

I'll send you a message with my number, and we can visit. It was not price that got me interested in the Dexter's, but the layout and machine characteristics. They look great for years and years and years. Plus they wash great, are now customizable with relative ease, are not complicated to repair, and parts are affordable. And, did I mention they look great for years and years and years.  (Again, Dexter, Alliance, Continental...all make a really good washer. Find the one that works for you.) We can visit about it on the phone.

About the controls, I think the Continental controls in their current iteration are really good about handling the upcharge options. But I prefer, because I think customers prefer simpler controls, like on the Dexter. One Start button, plus Hot, Warm, Cold. BAM!! I've watched folks get the upcharge options wrong on lots of different machines. I have some 6 button Maytag controls, for example, and even veteran laundry users get them wrong, even when I've built very clear and simple overlays... Dexter rolled out at the Clean Show an improvement in their Upcharge system, a Superwash upcharge option, that will be simple to explain.

Paul

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Paul Pettefer
Store Owner/ Employee
Laundry World
Lake Charles LA
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15.  RE: Soft mount vs hard mount

Posted 8 days ago
I'm also looking at the Continental soft mounts. Can anyone with that system give me a price break down for the different size units?

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Kevon Cumberbatch
Store Owner/ Employee
Middletown DE
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16.  RE: Soft mount vs hard mount

Posted 8 days ago
Kevin,

Pricing is an important issue, of course, but we don't discuss pricing specifics on this public board. I'd encourage you to shop from your equipment dealers and get up to speed with the cost options on the machines that interest you.

thanks, paul

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Paul Pettefer
Store Owner/ Employee
Laundry World
Lake Charles LA
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17.  RE: Soft mount vs hard mount

Posted 8 days ago
  1. Thanks Paul. I'm very new to this and looking to open my first store.


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Kevon Cumberbatch
Store Owner/ Employee
Middletown DE
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18.  RE: Soft mount vs hard mount

Posted 7 days ago
I'm running five Continental EH020 and four EH040 washers. I'm very happy with them and have had zero issues so far. My only complaint is that the 20 lb models sometimes take a few attempts to balance before reaching top speed on final extract, but 99% of the time get there in the end. The 40s always balance on the first attempt and they look incredible when running at full speed. The quality of the wash is excellent and I'm saving a ton of water compared to the Wascomat Gen 5s they replaced. I've also made a lot of money on extra wash and rinse.


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Sajjad Syed
Store Owner
Brampton ON Canada
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19.  RE: Soft mount vs hard mount

Posted 6 days ago
Have you looked into the Electrolux soft-mount washers. I am a distributor but I have also used the 75lb and 60lb 450G soft-mount, wash & dry in an hour! If you'd like some info on these soft mounts please feel free to reach out to me.

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Christopher Pemberton
Distributor Employee
Laundrylux
Old Hickory TN
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Attachment(s)

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W5180H_EX US.pdf   231K 1 version
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W5240H_EX US.pdf   226K 1 version
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W5300H_EX US.pdf   225K 1 version


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