CLA Connect Open Forum

1.  ESD csc card error

Posted 04-20-2017 15:54
Hello,
I currently use the ESD smart card with a chip and the laundry logic software. I occasionally run into an issue when my customers cards stop working in any machines or the VTM machines which I have. When I try and read the card and try and establish the value in the laundry logic software it states card not read csc error. Sometimes it says to correct the problem try and rewrite the card but that just zeros it out even when I select use existing balance. Does anyone have a solution to this problem or any advice they can give? Because as of now it is a pain and the only way to try and see the amount is by using a data trac card and that only shows the last time it had money added into the VTM machine.

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STEVE K
Store Owner/ Employee
Brighton Laundry & Dryclnrs
BRIGHTON MA
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2.  RE: ESD csc card error

Posted 04-21-2017 11:44
Hey Steve,

I talked to ESD about your issue.

Unfortunately, CSC Errors on money cards are more often than not a corrupt card. From what I understand the card stores the dollar value in two locations. If your customers are getting ERR on the machines, you are suppose to be able to read the card in Laundry Logic. The software will read the second sector and make an attempt to fix the first "bad" first sector. However, if the second sector is also corrupt and LLMS gives the CSC Error than it is a bad card and will need to be replaced and tossed.

You can try to clean the chip with a lint free cloth but that is kind of a long shot.

Wish I had better news for you,

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Josh Jones
Distributor Employee
Yankee Equipment Systems Inc
Barrington NH
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3.  RE: ESD csc card error

Posted 04-21-2017 14:32
Thanks, wish you had better news for me. I get about 3-4 customers a week with this issue since I bought the system 10 years ago. Wish someone told me about this major problem before I purchased this from them. Hoping someone has some sort of trick or tip to fix the issue that I have been having.

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STEVE K
Store Owner/ Employee
Brighton Laundry & Dryclnrs
BRIGHTON MA
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